AWS Introduces Contact Center Intelligence Solutions

AWS CCI solutions offer a variety of ways that companies can quickly and cost-effectively add ML-based intelligence to their contact centers, using AWS pre-trained AI Services.

Recently, AWS announced Contact Center Intelligence (CCI) solutions, which is a combination of services that empowers customers to easily integrate AI into contact centers.
 
AWS Contact Center Intelligence brings solutions to contact centers powered by AI for before, during, and after customer interactions. AWS CCI is made available through AWS Partner Network (APN) partners.
 
CCI solutions enable customers to leverage ML functionality like transcription, text-to-speech, translation, enterprise search, chatbots, BI, and language comprehension into current contact center environments. You can implement contact center intelligence ML solutions to aid self-service, live-call analytics & agent assist, and post-call analytics.
 
 
Source: AWS
 
Currently, AWS Contact Center Intelligence solutions are available through partners such as Genesys, Vonage, and UiPath.
 
CCI solutions offer a variety of ways that companies can quickly and cost-effectively add ML-based intelligence to their contact centers, via AWS pre-trained AI Services.
 
AWS has also created a public GitHub repository that has a comprehensive Quick Start template along with a detailed deployment guide with architecture diagrams.
 
 
Source: AWS