Leg-Up of BPO's with E-Commerce

It's a chance to expand the business process outsource as well as it's e-commerce trends as well and it will started in a little way.

Leg-Up of  BPO's with E-Commerce

It's a chance to expand the business process outsource as well as it's e-commerce trends as well and it will started in a little way. Further they will expand their sales activity by outsourcing and doing work combined with e-commerce. it will lead a big chance of opportunity by combining these two field with each other. The ecommerce revolution is rapidly reaching maturity worldwide. More clients online expect a higher service level: faster or instant response to enquiries, help in choosing the right product, advice on how to finance, support for technical trouble-shooting, and more.


bpo.gif

As a call center and BPO operator, CallPoint has developed significant expertise in offering these customer care services for the e-commerce industry. “The move towards e-business is helping demand,”, CEO of Aditya Birla Minacs, the BPO arm of the $4-billion diversified group company Aditya Birla Nuvo. “Emerging e-commerce companies are a big opportunity for the BPO industry but it’s early to quantify the business yet,” he added. Often, smaller companies do not have enough volumes to run full time BPOs. “That’s where BPO service providers can offer services where we leverage with multiple customers,”. India’s cater to a significant portion of customer care services for global retail giants in the form of customer interaction services including of call centre, pre and post sales support, telemarketing and help desk functions.