Executives at Uplers

As an Executive/Senior Executive in Operations, you will play a crucial role in ensuring the successful onboarding of voluntary cases as assigned. Your primary responsibility will be to oversee the process from start to finish, ensuring accuracy, timeliness, and customer satisfaction. This role operates under general supervision according to established guidelines, with a focus on promoting customer-centric solutions and self-service platforms.

Job Title. Executive/Senior Executive - Operations

Reporting Structure. Reports to Assistant Manager/Lead Assistant Manager

Essential Functions

Code Re-enrollment events in IP Tool and set up cases in EEP.
Format Census files and communicate the final delivery via email, including Plane.biz files.
Meet individual goals while contributing to team objectives.
Operate with urgency in a real-time service environment.
Contribute to the development of new tools and process mapping to support offerings and improve current tools.
Define, communicate, and manage workflow and data coordination to support implementation-related reports.
Perform other duties as assigned.

Performance Parameters

Productivity
Quality
Turnaround Time
Attendance & Schedule Adherence

Primary Internal Interactions

Regular communication with Subject Matter Experts (SME), Assistant Managers (AM), Lead Assistant Managers (LAM), and Managers for reporting performance, escalation handling, clarifying concerns, and seeking support.
Collaboration with AM/LAM for issue resolution and monthly performance evaluation.
Coordination with SME for handling process-related queries and escalated transactions.
Interaction with Quality Control Analysts (QCA) for performance feedback and audits to update training curriculum.
Engagement with mentors for real-time clarifications and query resolution.

In this role, your ability to manage multiple tasks with precision and efficiency will be essential. Your proactive approach to problem-solving and dedication to improving processes will contribute to the overall success of the team and enhance customer satisfaction.

About Uplers

Uplers is a renowned global digital services company that specializes in providing end-to-end digital marketing solutions to businesses of all sizes. With a team of highly skilled professionals and a strong presence in multiple countries, Uplers offers a wide range of services including website development, email marketing, design services, marketing automation, and more.

Their expertise lies in delivering innovative and result-driven solutions that help clients achieve their digital marketing goals. Uplers is known for its commitment to quality, customer satisfaction, and continuous innovation in the digital marketing space.

The company's mission is to empower businesses with cutting-edge digital solutions that drive growth, enhance brand visibility, and maximize ROI. With a client-centric approach and a focus on delivering value, Uplers has established itself as a trusted partner for businesses looking to succeed in the digital landscape.

Uplers' team comprises passionate and experienced professionals who are dedicated to delivering exceptional results and exceeding client expectations. They leverage the latest technologies and best practices to create custom solutions tailored to each client's unique needs and objectives.

Overall, Uplers is recognized for its industry expertise, commitment to excellence, and ability to deliver measurable results that propel businesses forward in today's competitive digital landscape.