As a Service Associate in Recruitment, your primary responsibility is ensuring customer satisfaction through Recruitment Process Outsourcing (RPO) services. You will collaborate closely with clients, IBM's operational management, and staff to define, develop, plan, and implement sourcing strategies to build a qualified talent pool.

If you enjoy a dynamic, collaborative environment, IBM offers an opportunity where you'll be challenged and inspired every day. Here's what you'll be doing as a Lead Recruiter:

Responsibilities

• Engage stakeholders to define, build, and document hiring forecasts.
• Collaborate with hiring managers to establish Service Level Agreements (SLAs) and requirements.
• Assess and improve recruitment processes, developing standard methodologies.
• Implement innovative sourcing methods and generate new leads.
• Meet production goals on a weekly/monthly/quarterly basis.
• Contribute to the establishment of Global Delivery Center goals.
• Review, analyze, mentor, and coach support teams to meet recruiting goals.
• Utilize Applicant Tracking Systems (ATS) for candidate screening.
• Ensure detailed screening and selection criteria to identify top talent.
• Participate in client meetings to enhance work relations and customer satisfaction.
• Regularly update candidate status on the ATS.
• Perform other duties as required by management.

Required Technical and Professional Expertise

• Minimum 1 year of recruitment experience, preferably in ITES/BPO/FA.
• Experience in collaborating with Hiring Managers through the recruitment process.
• Expertise in sourcing through social media and other channels.
• Strong partner management and communication skills.
• Deep domain knowledge and business strategy understanding.

Preferred Technical And Professional Expertise

• Experience in direct sourcing and recruitment, preferably in RPO setups.
• Consultative approach to recruiting.
• Proficiency in Applicant Tracking Systems (ATS) and HR Information Systems (HRIS).
• Ability to work independently towards agreed targets.
• Strong interpersonal and time management skills.
• Commitment to continuous learning and development.

About Business Unit

IBM Consulting offers market-leading capabilities in business and technology transformation, providing services to some of the most innovative companies worldwide. We believe in using technology responsibly to drive business success through collaboration.

COVID-19 Vaccination Requirement

This position requires full COVID-19 vaccination prior to the start date. Proof of vaccination status will be required during the onboarding process. Requests for exemptions based on medical or religious reasons will be considered on a case-by-case basis.

Your Life @ IBM

At IBM, we value dedication, innovation, trust, and personal responsibility. As an IBMer, you'll have the opportunity to learn, develop, and grow in a supportive environment that encourages experimentation and continuous improvement.

About IBM

IBM's legacy is its people. Through intelligence, reason, and science, we strive to improve business, society, and the human condition. As a global technology innovator, we aim to be a force for good in the world, embracing challenges with a can-do attitude.

Being You @ IBM

IBM is committed to diversity and is proud to be an equal-opportunity employer. We value all individuals and promote fairness in employment practices regardless of background or characteristics.