All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

Role Overview

Educational Qualifications. Graduate / Undergraduate

Preferred Skills. Troubleshoot, ITIL, ITSM, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS Office

Work Experience – Essential

• Minimum 6 months of experience in a similar role.
• ITIL Foundation certification.
• Experience working in a 24/7 environment.

Experience – Desirable

• 1 year or more experience in a similar role.
• Desktop support and application support experience.
• Exposure to ITSM ticketing tools.

Basic Requirements

• Strong knowledge of Service Desk operations with excellent written and oral communication skills.
• Previous experience in an International Voice Process background.
• Proficiency in Desktop support, application support, AD & Workstation issues.

Key Responsibilities

• Provide Voice and Email technical support adhering to ITIL Incident Management process.
• Manage ticket lifecycle from logging to closure, ensuring customer satisfaction.
• Take ownership of calls and tickets, driving resolution and maintaining communication with customers.
• Collaborate with vendors, client problem management team, and other departments as necessary.
• Proactively monitor and escalate issues as required.
• Troubleshoot various technical issues including application support, printers, VPN software, collaboration tools, password reset tools, remote control tools, MS Windows & Office, desktops, laptops, peripherals, and networking.

Knowledge & Skills

• Accredited certifications in PC, mobile devices, laptops, operating systems, and printers maintenance.
• Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), CompTIA PDI+, Microsoft Office Specialist (MOS), ITIL Help Desk Institute – Analyst.
• Proficiency in Mac OSx is a plus.
• Excellent verbal and written communication skills.

To Apply 

Please email your resume along with your current CTC details to [email protected].

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability.