As a Seller Support Associate at ADCI - Uttar Pradesh, you'll serve as the primary liaison between Amazon and our valued business partners. Your core responsibility will be to deliver timely and accurate operational assistance to merchants leveraging the Amazon platform. Your impact will be immediate and profound, directly influencing the experience of Amazon customers. With a steadfast commitment to customer satisfaction, you'll set a high standard for service excellence in this role.

You'll tackle chronic system issues head-on, spearhead process enhancements, craft comprehensive internal documentation, and foster a collaborative team environment. All the while, you'll ensure adherence to service level agreements for handling phone and email cases.

Job ID. A2598493

Key Responsibilities

• Provide support via calls, emails, and chat to our seller partners, with a primary focus on phone communication.
• Fluent communication in both English and Hindi is essential for effective interaction with our diverse seller base.
• Address systemic issues efficiently, drive process improvements, and contribute actively to team synergy.
• Uphold service level agreements for resolving cases promptly and accurately.

Basic Qualifications

• Bachelor's degree or equivalent qualification.

Preferred Qualifications

• Demonstrated ability to work flexibly, including weekends, nights, and holidays.
• Strong communication skills in both English and Hindi.
• Proven track record of customer-centric approach and problem-solving abilities.

In this dynamic role, you'll play a pivotal part in enhancing the seller experience on Amazon's platform while ensuring operational efficiency and customer satisfaction. If you're passionate about customer service, possess strong communication skills, and thrive in a fast-paced environment.