In this session, we will be giving a walkthrough on the Dynamics 365 Customer Insights Part 2.

When we enable the Copilot features, agents can do the following actions in the Copilot in Dynamics 365 CRM Sales:

  • Use Copilot to generate email content ideas
  • Style emails with AI-assisted themes
  • Create content blocks
  • Preview and test emails
  • Check your message for errors and publish
  • Send emails quickly without building a journey
  • Edit a live email
  • Prevent sending emails to duplicate email addresses

Dynamics 365 Customer Insights Part 2 - Microsoft Business Application Ep.20
May 24 2024


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