When we enable the Copilot features, agents can do the following actions in the Copilot in Dynamics 365 CRM Sales:

• Stay on top of your lead with AI-generated Lead Summaries and suggested Enrichments
• Gear up for your meetings using AI-generated preparation notes
• Stay on top of your deals with AI-generated opportunity summaries
• Follow-up and creation of draft emails using generative AI
• Stay updated with contextual news within the copilot chat