Create FAQ BOT Using QnA Cognitive Service And Integrate BOT Service To The Microsoft Teams

Azure Bot Service is Microsoft’s artificial intelligence (AI) chatbot offered as a service on the Azure cloud service marketplace. Using cognitive service, we can create a powerful Azure bot service and integrate with provided channels without writing a single line of code. You could give your bot the ability to speak, listen, and understand your users with native integration of Azure Cognitive Services. You can also add personality to your bot using pre-built chit-chat datasets.

Azure Bot Service provides an integrated environment that is purpose-built for bot development, enabling you to build, test, deploy, and manage intelligent bots, all in one place.This bot service can be added to websites, apps, email, GroupMe, Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, SMS, Twilio, Cortana and Skype for Business.

QnA Maker is one of the powerful cognitive services that lets you create a conversational question and answer for your existing data. We can use QnA maker to build knowledge base by extracting questions and answer from your semi-structured content, including FAQs, manuals, and documents.

You can build, train and publish a sophisticated bot using FAQ pages, support websites, product manuals, SharePoint documents or editorial content through an easy-to-use UI or via REST APIs.

A knowledge base consists of question and answer sets brought in by public URLs and files, which do not require authentication. The Chit chat QnA content set is offered as a complete content data source in several languages and conversational styles. This can be a starting point for your bot's personality, and it will save you the time and cost of writing them from scratch.

In this article we’ll see how to add Azure Bot Service to Microsoft Teams.

First, let’s start on how to create a knowledge base using QnA maker.

Go to the QnAMaker.ai website and login with your Azure credentials. Select ‘Create a Knowledge Base’. Click ‘Create a QnA service’. It will navigate to the Azure portal and ask required details to create QnA maker.

Connect your created QnA service to your Knowledge Base.