In this session, we will be giving a walkthrough on the Dynamics 365 Customer Insights Part 2.

When we enable the Copilot features, agents can do the following actions in the Copilot in Dynamics 365 CRM Sales:

• Use Copilot to generate email content ideas
• Style emails with AI-assisted themes
• Create content blocks
• Preview and test emails
• Check your message for errors and publish
• Send emails quickly without building a journey
• Edit a live email
• Prevent sending emails to duplicate email addresses