How to Consume Custom Triggers in Real Time Journey D365 Marketing?

Go to the Marketing app, and select the Engagement à Journey section.

Considering Our scenario is to send WhatsApp Message whenever the user registers for an event from Event Portal.

Click on New Journey from the Ribbon button.

Consume Custom Triggers

Now select Name and Trigger-based.

Consume Custom Triggers

Here select the custom trigger created earlier i.e, WhatsApp integrate.

Consume Custom Triggers

Set the timezone, Start, and end Date in the right side pane.

Consume Custom Triggers

Click the + symbol to add an action and then. select Add a custom trigger.

Consume Custom Triggers

Select a custom trigger and Map attributes for Body and PhoneNumber.

Consume Custom Triggers

Click Map Attribute. It prompts popup as the Set trigger field; you choose the attribute or value as per the requirement.

Consume Custom Triggers


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