SharePoint 2016 Visio Graphic Service Common Issue

In this article, I will list a couple of common issues, which one can face, while using Visio Graphic Service in SharePoint 2016.

Issue # 1

Error

You are trying to open Visio diagram in the Browser but it only gives you the option to save or open in the local Visio Client program, as shown below.


Reason

If you notice the image, you will see that you uploaded a VSD file and not VDW. Only VDW is supported file type for the Visio Graphic Services.

Resolution

In order to open the Visio diagram in the Browser, use Visio Graphic Service. We have to use the VDW (Visio Web Drawing).

Issue # 2

Error

Once you open an existing Visio diagram and click Refresh, the error given below occurs.


If you upload a fresh Visio diagram to the SharePoint and click it and you will get the error, as shown below.


Reason

One of the reason is Visio Graphic Service instance is stopped. Please login to Central Admin > System Settings > Manager Service on Server. On this page, please make sure that Visio Graphic Service has started.

Resolution

Please login on Central Admin > System Settings > Manager Service on Server. On this page, please make sure that Visio Graphic Service has started.

  1. Click System Settings, followed by Manager on Services on Server under the Servers.



  2. Service-> Server page.
  3. Select the Server on which this Service should run (As a recommendation, it should run on Application Server).
  4. Now, make sure Visio Service status has started. If not, please click Start.


Issue # 3

Error

Try to open an existing Visio Document but the error given below occurs.


Upload a new Visio document and you end up encountering an error, as shown below.


Reason

Main reason for this error is you can see even in the error message that Visio Graphic Service Proxy is not associated with the Web app, where your site collection is provisioned.I

Resolution

To fix this issue, please follow the steps given below.

  • Login to Central Admin with Farm Admin account.
  • Click Application Management > Manager Web Applications.
  • Highlight the Web Applications  and click Service Connections from Ribbon.



  • On this page, please make sure that Visio Graphic Service Application Proxy is associated.


In this article, we try to provide fix 3 most common issues, which occur during the configuration of Visio Service in SharePoint 2016 Farm.

Keep reading and enjoy.