Error
I was recently having some issues with MS Teams. It was working fine till last night and in the morning, I suddenly faced it in the morning.
I contacted the IT team. The error happened previously to someone else as well and reinstalling MS Teams has resolved the issue for them. But for some reason, it didn’t work on my end.
Solution
As the error is generic, there are many blogs about it and here are some of them that didn’t work for me, but you can check them first.
- Click the “Restart” button on the error page. This restarts the application.
- Click “Signing out” button on the error and this will restart the application with asking you credentials again.
- Check for any windows update. If your PC is missing any update, update your pc.
Now, even after performing above steps, if you face the same error, you can follow below steps.
- We are going to clean the cache of MS Teams app. For that, first, go to task manager and select “MS Teams” and click “end task” to close the MS Teams app completely.
- Now, go to the start menu and search “run”.
- In that type below path:
%appdata%\Microsoft\Teams - It will open the MS Teams folder.
- For me, no folders were important. So, I have deleted all the folders. If you want to keep the folder structure intact, you can delete only temporary folder from below paths one by one (Some folder may not exist):
- From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\application cache\cache - From within ‘Blob_storage’, delete any files that are located in here if any.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\ blob_storage - From within ‘Cache’, delete all files.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\Cache - From within ‘databases’, delete all files.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\databases - From within ‘GPUCache’, delete all files.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\GPUcache - From within ‘IndexedDB’, delete the .db file.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\IndexedDB - From within ‘Local Storage’, delete all files.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\Local Storage - Lastly, from within ‘tmp’, delete any file.
type below path in run to navigate to this folder directly:
%appdata%\Microsoft\teams\tmp
- From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
- Once the clean up is done, you can start the MS Teams app. It will ask you to login and you will see the app working properly.
Reference
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