How to develope Custmer HelpDesk Application.

Custmer HelpDesk Application.

Hi All ,

I am developing a Custmer HelpDesk application using C# WPF. please give me some suggestion for following scenarios …

       1. Going to use one server machine and more than 10 Client machine (operator). Will keep database on server machine.

       2. Customer feedback and request will be updated in the server machine.

       3. From operator machine every operators should get the data one by one. Each operator should get different data. That can be processed by operator.

       4. Operators may call to customer if they need.

       5. So I planned to implement Web service or WCF server machine to serve a data to operator machine.Is it a Correct way otherwise want to go for some other concept?

  Give me some architectural and implementation suggestions. I didn’t used WPF yet now.