Accepted answer

Hello Ani,

As far as technical knowledge is concerned, you need C# / VB.NET, Web services and JavaScript knowledge for customization part and plug-in/Add-on development.

For functional and configuration, you need to go through the Dynamic CRM configuration guide.

Hope, this will help you out. Feel free to write if you need more information on this.

Please don't forget to mark as answer if this help.

Bikesh Srivastava10y ago

https://www.microsoft.com/en-in/dynamics/crm.aspx

Delpin Susai Raj10y ago

https://www.microsoft.com/en-in/dynamics/crm.aspx

Midhun Tp10y ago

Hi,
Please go through below links-
https://msdn.microsoft.com/en-us/library/gg328027.aspx
http://crmbook.powerobjects.com/introduction/why-microsoft-dynamics-crm/

Guest User10y ago

Microsoft Dynamics CRM 2016 system requirements and required technologies

https://technet.microsoft.com/en-us/library/hh699831.aspx