Luxoft DXC Technology specializes in consulting and implementing complex projects within the financial industry. They are seeking an Implementation Admin for a client in the Insurance Segment. This role involves understanding product architecture, analyzing and responding to support requests, and ensuring adherence to SLAs.
Responsibilities
- Gain a quick understanding of product architecture.
- Analyze and respond to incoming support requests to meet SLAs.
- Provide quality service to customers.
Mandatory Skills
- 10+ years of experience.
- Strong understanding of AWS service offerings (preferably AWS certified).
- Proficiency in administering Windows-based infrastructure.
- Management and support of Windows-based Web and Database servers.
- Expertise in troubleshooting, analytical skills, and offering alternative solutions.
- Willingness to work in a night shift / 24x7 environment.
- Experience with Incident & Change Management.
- Understanding of Automation (PowerShell/VBScript, etc.).
- Training, presentation, and documentation skills.
- Excellent written and oral communication skills.
- Experience with proactive and reactive monitoring.
- Strong team player with the ability to contribute independently.
Nice-to-Have Skills
- Knowledge of Life Insurance and Annuity domain.
This profile emphasizes a strong technical foundation in AWS, Windows infrastructure management, troubleshooting abilities, and a commitment to customer service within a demanding operational environment.