We are seeking a dynamic and highly motivated Business Logic Developer I to join our Case Lite Intermediate Case (CLIC) Product Organization. In this role, you will play a pivotal part in designing and enhancing seamless end-to-end customer journeys. CLIC’s mission is to deliver a world-class case management experience that empowers our customers, merchants, and customer care professionals globally.
This is your chance to work with cutting-edge technologies like Pega, Java, Python, ReactJS, and Generative AI (GenAI) to optimize processes and drive innovation. As part of this passionate team, you will shape global standardization efforts, refine complex workflows, and ensure operational excellence across the Global Servicing Group (GSG) at American Express.
Key Responsibilities
Collaborative Solution Design
- Partner with cross-functional teams to design, develop, and deploy secure and scalable workflows and applications.
- Leverage Pega, Java, Python, SQL, and Spring to create efficient solutions that align with business goals.
Driving Innovation with GenAI
- Harness the power of Generative AI to innovate and optimize coding practices, testing strategies, and customer journey enhancements.
- Stay ahead of industry trends to ensure we deliver transformative solutions.
End-to-End Development and Optimization
- Analyze complex business requirements and implement effective technical solutions.
- Optimize data handling and reporting through tools like SQL and BigQuery.
- Conduct comprehensive unit, system, and regression testing to ensure software reliability and resilience.
Agile Team Engagement
- Actively participate in Agile practices, including program increment planning, daily stand-ups, and retrospectives.
- Collaborate closely with Product Owners, Scrum Masters, and Business Stakeholders to ensure deliverables align with strategic objectives.
Secure Software Development
- Adhere to secure software development lifecycle principles, ensuring robust documentation for workflows and configurations.
- Utilize monitoring tools such as Prometheus, Grafana, and ELK Stack to maintain application health and identify improvement areas.
Exploring Cutting-Edge Technologies
- Work with cloud platforms like GCP or AWS and explore Big Data technologies.
- Leverage containerization tools like Docker and orchestration platforms such as Kubernetes to build resilient systems.
Minimum Qualifications
Educational Background
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Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
Technical Expertise
- 3+ years of hands-on development experience in professional environments.
- Proficiency in Pega development, including workflow and case management. Certifications such as Pega CSA, CSSA, or CLSA are highly desirable.
- Strong knowledge of Java, Python, SQL, and frameworks like Spring.
- Experience with front-end frameworks such as ReactJS for building dynamic user interfaces.
Cloud and DevOps Knowledge
- Familiarity with cloud platforms like GCP or AWS, including tools like BigQuery.
- Understanding of DevOps principles and tools like GitHub, Jenkins, and CI/CD pipelines.
Additional Skills
- Hands-on experience with containerization tools (Docker) and orchestration platforms (Kubernetes).
- Proficiency in data engineering principles and tools such as PostgreSQL, MySQL, and Informatica.
- Exposure to monitoring tools like Prometheus, Grafana, or ELK Stack.
- Strong problem-solving, analytical, and communication skills.
- Familiarity with secure software development practices and incorporating GenAI to enhance coding workflows.
Certifications (Preferred)
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Certifications such as Java SE Programmer, AWS Certified Developer, or Google Professional Data Engineer are a plus.
What We Offer
- Competitive base salaries and bonus incentives.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (varies by location).
- Flexible work arrangements, including hybrid, onsite, or virtual options.
- Generous paid parental leave policies.
- Career development programs and training opportunities.
- Access to global on-site wellness centers (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Support for financial well-being and retirement planning.
Why Join Us?
When you join #TeamAmex, you become part of a company that values diversity, innovation, and excellence. Together, we’ll push boundaries, foster innovation, and create a workplace where everyone feels seen, heard, and valued. Let’s lead the way together.
Equal Opportunity Statement
American Express is an equal-opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. All employment offers are contingent on the successful completion of a background verification check, subject to applicable laws and regulations.