Join our dynamic team at Genpact as a Manager specializing in Telecom Billing Analysis. In this role, you'll spearhead critical operations, ensuring the smooth functioning of billing processes within the telecommunications domain. This position offers an exciting opportunity to lead, strategize, and optimize billing operations while driving efficiency and accuracy.
Key Responsibilities
-
Leadership. Lead a team of telecom billing analysts, providing guidance, support, and mentorship to ensure team cohesion and performance excellence.
-
Billing Operations Management. Oversee end-to-end billing operations, including invoice generation, validation, reconciliation, and dispute resolution, to maintain accuracy and compliance with regulatory standards.
-
Process Improvement. Identify opportunities for process enhancement and automation to streamline billing operations, improve efficiency, and reduce costs.
-
Stakeholder Management. Collaborate with cross-functional teams, including finance, customer service, and IT, to address billing-related issues and drive continuous improvement.
-
Performance Analysis. Analyze billing data and KPIs to monitor performance, identify trends, and implement corrective actions as needed to meet targets and SLAs.
-
Compliance and Risk Management. Ensure adherence to regulatory requirements and internal policies related to billing practices, data privacy, and security.
-
Client Engagement. Serve as a primary point of contact for client interactions, providing insights, resolving escalations, and fostering strong relationships to drive customer satisfaction.
Qualifications
- Bachelor's degree or equivalent in a relevant field.
- Prior experience in telecom billing operations or related roles.
- Strong leadership and team management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in data analysis tools and MS Office suite.
- Effective communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
Join us at Genpact and take your career to new heights as a Manager - Telecom Billing Analyst. Apply now to be part of a talented team driving innovation and excellence in billing operations.