The Program Manager will play a crucial role in accelerating the growth of the Renewed Program, improving processes, and managing top accounts. This role involves working cross-functionally, using data and metrics to drive improvements, and operating autonomously to meet goals.
Key Responsibilities
- Identify and prioritize new opportunities to drive the growth of the Renewed Program.
- Execute high-impact projects based on analysis of gaps and opportunities.
- Recruit, launch, and manage top Renewed Accounts.
- Develop a deep understanding of processes, tools, data, and teams involved in the Renewed Business Program.
- Set up performance management mechanisms and track potential sellers for pilot initiatives.
- Drive process improvements using data and metrics.
- Regularly connect with key stakeholders to review metrics and ensure goals are met.
- Set up processes to monitor and manage customer, seller, and business metrics.
- Drive forecasts and handle escalations effectively.
- Operate independently while managing complex projects and initiatives.
Basic Qualifications
- 3+ years of experience in program or project management.
- 3+ years of experience working cross-functionally with both tech and non-tech teams.
- 3+ years of experience in defining and implementing process improvements using data and metrics.
- Bachelor’s degree in a relevant field.
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
- Experience in new and existing account management.
Preferred Qualifications
- 3+ years of experience in driving end-to-end delivery and communicating results to senior leadership.
- 3+ years of experience in driving process improvements.
- Experience in stakeholder management and dealing with multiple stakeholders at various levels of the organization.
- Experience in building processes, project management, and scheduling.
Why Join Q-Express Documents Transport?
- Impactful Work. Be part of a team that significantly impacts the growth of a leading e-commerce marketplace.
- Dynamic Environment. Work in a fast-paced environment where your contributions will shape the future of the Renewed Program.
- Professional Growth. Opportunity to lead strategic projects and work closely with senior leadership.
Q-Express Documents Transport's Commitment
Q-Express is dedicated to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.