As a Program Manager, you will be the delivery owner responsible for overseeing transformation and business deliveries across applications within your assigned cluster. This role requires effective governance, stakeholder management, and a focus on ensuring successful project execution and operational excellence.
Key Responsibilities
- Delivery Governance. Act as the primary point of contact for delivery governance and stakeholder management within the cluster, collaborating closely with the customer Domain Owner.
- Escalation Management. Serve as the first level of escalation for all domains within the cluster.
- Transformation Roadmap. Drive the transformation roadmap and commitments for each domain, ensuring alignment with business objectives.
- Business Delivery Commitments. Oversee business delivery commitments for releases, facilitating support and coordination as needed.
- E2E Readiness. Ensure end-to-end readiness for business releases, including defect resolution and team readiness.
- Hypercare Planning. Lead planning efforts to support the Hypercare phase for business launches across all domains.
- DevOps Implementation. Standardize implementation of DevOps and ways of working (WoW) practices within domain teams.
- Capacity Review. Regularly review domain capacity and alignment with forecast projections.
- Quality Assurance. Ensure quality assurance practices are followed for all deliveries.
- Operational Oversight. Monitor operational parameters, including revenue, cost, and margins for responsible domains.
- Reporting. Prepare weekly and monthly steering reports for Domain Owners and the Customer Program Management team.
Qualifications
- Experience. 15+ years in the industry, with 5-8 years managing large programs and leading transformation delivery projects.
- Telecom Expertise. In-depth knowledge of Telecom Business Support Systems (BSS), particularly in telecom billing, CRM, and order management systems.
- Strategic Project Management. Proven experience managing strategic projects with significant impact, demonstrating delivery excellence through best practices and quality assurance measures.
- Financial Controls. Strong background in operational excellence and financial controls.
- Stakeholder Management. Exceptional stakeholder management skills with strong communication capabilities.
Why Join Wipro?
At Wipro, you will be part of a collaborative team that values innovation and excellence. We offer opportunities for growth and development while working on impactful projects that drive transformation in the telecom industry.