This role offers a hybrid work option, allowing you to work from home and commute to a LinkedIn office as needed. As a Senior Customer Success Manager (CSM), you will collaborate closely with sales partners to ensure LinkedIn customers achieve significant ROI and drive business success through their investment in LinkedIn Hiring Solutions.
Responsibilities Include
- Serving as a customer champion and advocate.
- Assisting customers in realizing value from their investment and driving customer retention and expansion.
- Partnering with sales counterparts to enhance customer success and mitigate churn risk.
- Collaborating with stakeholders to ensure effective onboarding and engagement with LinkedIn Hiring products.
- Advancing the personal journey with Diversity, Inclusion, and Belonging as a top priority.
- Developing measurable success plans with customers and providing ongoing product education and best practices.
- Analyzing customer engagement metrics and providing insights to drive greater adoption.
- Interpreting customer insights to drive product improvements and expedite technical escalations.
Basic Qualifications
- 5+ years of experience in Customer Success, Account Management/Sales, Consulting, or related fields.
- Proficient interpersonal, organization, and project management skills.
- Ability to analyze data and trends to identify growth opportunities and drive customer value.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience in recruiting or talent-related fields.
- Familiarity with Sales concepts and Software as a Service (SaaS).
- Bachelor’s degree or equivalent practical experience.
Suggested Skills
- Customer Success, Business Partner, Project Management, Analyzing Data, Communication Skills.