We are seeking a dedicated and skilled Senior Process Executive to join our team in Bengaluru. In this role, you will be responsible for managing and delivering on key metrics and service level agreements (SLAs) while providing support in mortgage operations and banking systems. You will play a crucial role in ensuring process excellence and high-quality performance.
Key Responsibilities
- Performance Management. Deliver on metrics and service level agreements (SLAs) provided for the process.
- Quality Training. Participate in quality training sessions and provide reports on performance and process efficiency.
- Mortgage Operations. Support mortgage operations, including loan origination activities, pre-underwriting, post-settlement support, exception reporting, reconciliations, and loan servicing activities such as variations and discharges.
- Process Adherence. Ensure adherence to all process SLAs and key performance indicators (KPIs).
- Communication. Maintain effective communication skills to collaborate with team members and stakeholders.
Qualifications
- Education. Graduate or Post-graduate from a recognized higher education institution.
- Experience. 1-2 years of relevant experience in business process outsourcing (BPO) or mortgage operations.
- Skills. Strong process knowledge, effective communication skills, and basic understanding of banking systems.
Additional Information
- Shifts. Flexible 24/7 work environment.
- Location. On-site at our office in Bengaluru.
Why Join Us?
- Dynamic Work Environment. Thrive in a flexible, 24/7 work setting with opportunities for professional growth.
- Career Development. Access to quality training and career advancement within a leading IT services organization.
- Inclusive Culture. Be part of a diverse and inclusive workplace where your contributions are valued.
Apply Now. If you are passionate about delivering high-quality business process management solutions and are ready to take on exciting challenges, we invite you to apply for this role.
Infosys BPM is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.