As Ericsson continues to lead in technological innovation, we are seeking an experienced Service Architect to join our team. This is a fantastic opportunity for a motivated individual to analyze, design, and develop commercially viable end-to-end service solutions that meet our clients' evolving needs.
What You Will Do
Network & IS/IT Infrastructure LCM
- Coordinate the live network and IS/IT medium- and long-term infrastructure evolution plans, aligned with Ericsson's strategy and demand forecasts.
- Support customers in making strategic decisions regarding infrastructure enhancements or additions.
- Validate and approve capacity and availability plans for the live network and IS/IT infrastructure.
- Drive innovation initiatives to introduce new or enhanced services based on network and IS/IT infrastructure insights.
Planning & Design Delivery Management
- Oversee end-to-end planning, design, engineering, and optimization activities on the live network and IS/IT infrastructure per service contracts.
- Manage delivery performance against contractual SLAs, establishing working-level agreements between engineering and IS/IT delivery units, and monitoring performance according to the governance model.
- Conduct governance meetings focused on engineering, optimization, and application development.
Special Project Planning & Design
- Assess capacity and performance for special projects.
- Develop business proposals and high-level/low-level designs for special projects.
- Create high-level and low-level infrastructure capability designs.
Customer Solution Design
- Support customer requirement analysis and solution design.
- Develop high-level designs for customer solutions.
- Provide third-level support for customer solutions.
Analytics, Automation Design & Modelling
- Lead the creation of business scenarios to drive outcomes through automation for existing and new services.
- Offer thought leadership on leveraging machine learning (ML), artificial intelligence (AI), and automation techniques to enhance service delivery using data analytics.
- Collaborate in brainstorming business scenarios with available data to identify applicable use cases.
You Will Bring
- A minimum of 7 years of experience in designing as an architect, with expertise in end-to-end technical architecture.
- Proficiency in Python, Java, PySpark, UiPath, and analytics, with a strong focus on AI and ML.
- Experience with service and underpinning applications, infrastructure, and data analytics.
- Technical management skills throughout the service lifecycle, including roadmap planning, change/release management, demand and capacity management, and service evaluation to support customer experience.