As a ServiceNow ITSM Developer at TCS, you will have the opportunity to leverage your expertise in ServiceNow to design, develop, and deliver solutions that address the dynamic needs of our clients. You will work in an environment that challenges your problem-solving skills, encourages innovation, and provides you with ample opportunities to excel.
Responsibilities
Core ITSM Application Development
- Design, develop, and customize core ITSM modules, including Incident Management, Problem Management, Change Management, Knowledge Management, and CMDB (Configuration Management Database).
- Create efficient workflows and enhance the capabilities of ITSM applications to meet organizational and project-specific requirements.
- Ensure compliance with ITIL processes and best practices in all implementations.
Third-Party Integrations
- Lead the integration of ServiceNow with external systems and third-party applications, ensuring seamless interoperability and efficient data sharing.
- Use ServiceNow’s APIs and integration tools to connect with other platforms and optimize business workflows.
Custom JavaScript Expertise
- Build customized solutions and functionalities using JavaScript, enabling enhanced performance and usability of the ServiceNow platform.
- Write efficient, reusable, and well-documented code that adheres to best practices.
- Debug and troubleshoot issues effectively, ensuring smooth operations and minimal downtime.
Collaboration and Stakeholder Engagement
- Collaborate with cross-functional teams to gather requirements and provide solutions tailored to business needs.
- Work closely with stakeholders to understand pain points and deliver solutions that drive operational efficiency.
Maintenance and Support
- Provide post-deployment support to ensure seamless functionality of applications.
- Regularly monitor and optimize the performance of implemented solutions.
Essential Skills and Requirements
- Extensive hands-on experience in the ServiceNow ITSM Suite (Incident, Problem, Change, Knowledge, and CMDB).
- 5–7 years of relevant experience in ServiceNow development and customization.
- Proficiency in JavaScript for scripting and developing custom functionalities.
- Strong understanding of ITIL practices and their application within ServiceNow.
Desirable Skills
- Experience with advanced configuration and customization of ServiceNow capabilities.
- Expertise in troubleshooting issues and providing innovative solutions.
- Knowledge of other ITSM tools and systems is an added advantage.
What Makes TCS a Great Place to Work?
- Learning and Growth. Access to world-class training programs and resources to help you upskill and stay ahead in your career.
- Innovation. Work on cutting-edge technologies and innovative projects that make a difference in the world.
- Collaboration. Be part of a diverse and inclusive team that encourages teamwork and shared success.
- Work-Life Balance. Enjoy a culture that values your personal well-being and supports flexible work arrangements.
- Global Opportunities. Explore exciting opportunities to work with international clients and global teams.
TCS is more than just a workplace – it’s a place where your ideas are valued, your growth is nurtured, and your contributions make a real impact.
Why This Role?
This is your chance to take your career to the next level by working on transformative projects using the ServiceNow platform. In this role, you’ll have the opportunity to work alongside some of the brightest minds in the industry, tackle complex challenges, and deliver solutions that matter.
Application Details
If you are an experienced professional with a passion for technology and a desire to make a difference, we encourage you to apply for this role. Let’s collaborate to shape a future where technology drives transformation and innovation paves the way for success.