As a Systems Maintenance Specialist within the Online domain, your primary responsibility is to ensure the seamless functioning of systems supporting software releases.

Responsibilities

1. System Configuration and Security. Maintain and configure systems to guarantee optimal performance and security standards are met. Regularly assess and update configurations to align with evolving requirements and best practices.

2. Technical Support. Provide assistance to users encountering technical issues, offering timely resolutions and troubleshooting expertise. Serve as the go-to subject matter expert (SME) for technical investigations, guiding teams in resolving complex issues.

3. Infrastructure Guidance. Offer expertise in designing and implementing new or modified infrastructure, including cloud migration strategies. Identify automation opportunities and enhance deployment pipelines through the adoption of DevOps practices.

4. Deployment Support. Collaborate with delivery teams to facilitate smooth software deployments, troubleshooting any issues that arise during the process. Contribute to system upgrades, installations, and ongoing maintenance activities.

5. Performance Optimization. Assist non-functional testing teams in diagnosing and addressing critical performance-related issues. Support production deployments to ensure optimal system performance and reliability.

6. Mentorship and Knowledge Sharing. Mentor other delivery teams, sharing insights and best practices to enhance their technical capabilities. Maintain a comprehensive knowledge base to facilitate team productivity and learning.

Qualifications

1. Technical Expertise. Experience working with both Windows Server and Linux environments. Proficiency in Microsoft programming language (.NET) and Java programming language. Strong coding/scripting skills and familiarity with version control systems like Git and TFS are essential.

2. Educational Background. A degree in computer science or a related field, or equivalent relevant work experience, is preferred.

3. Cloud Proficiency. Familiarity with cloud platforms and experience in designing and implementing cloud-based solutions.

4. Communication and Collaboration. Excellent communication and collaboration skills are essential for effectively interacting with stakeholders, guiding teams, and providing technical support.

5. Problem-Solving Abilities. Demonstrated ability to analyze complex technical issues and develop effective solutions in a timely manner.

As a Systems Maintenance Specialist, you play a pivotal role in ensuring the reliability, security, and performance of systems supporting software releases within the Online domain. Your technical expertise, coupled with strong communication and problem-solving skills, will be instrumental in guiding teams, resolving issues, and driving continuous improvement initiatives.