SAN FRANCISCO and SANTA CLARA, Calif. — January 2026 — Anthropic and ServiceNow have announced a partnership to integrate Claude into ServiceNow’s enterprise workflow platform, aiming to help organizations automate work, improve decision-making, and operate more efficiently using safe, reliable AI.

Under the collaboration, Claude will power generative AI capabilities across ServiceNow’s platform, supporting use cases such as IT service management, customer service, HR workflows, and operational support. The companies said the integration is designed to help employees resolve issues faster, summarize complex information, and take action across workflows with less manual effort.

ServiceNow said Claude’s strong reasoning and language understanding make it well suited for enterprise environments where accuracy, explainability, and trust are critical. By embedding Claude directly into workflows, users can interact with AI in context rather than relying on standalone tools.

Anthropic emphasized that safety and reliability are central to the partnership. Claude’s design principles around transparency and controlled behavior align with ServiceNow’s focus on enterprise governance, compliance, and responsible AI deployment. The companies said customer data used within ServiceNow workflows is not used to train Claude models.

The integration allows AI to assist across the full lifecycle of work, from understanding requests and summarizing tickets to recommending next steps and generating responses. By reducing repetitive tasks, the partnership aims to free employees to focus on higher-value work.

Both companies positioned the partnership as part of a broader shift toward agentic AI in the enterprise, where models don’t just generate text but actively support and move work forward within defined guardrails.

The Claude-powered capabilities are rolling out across ServiceNow’s platform, with broader availability expanding over time as additional workflows and use cases are supported.

Source: Anthropic