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Dynamics 365 Customer Service: Disable the Resolve Case button7/11/2024 10:15:52 AM. This article guides you on restricting customer service associates from resolving cases with open activities or child cases in Dynamics 365. By creating a JavaScript Web Resource and customizing the C
Detect Session Changes in Dynamics 365 Customer Service App6/21/2024 6:43:56 AM. The Dynamics 365 Customer Service Workspace app aids agents in managing multiple sessions efficiently. Detecting session changes with JavaScript enhances context switching, productivity, and customer
Transforming your Ideas into Reality with GPT4o6/10/2024 10:48:01 AM. Explore GPT-4o's multimodal capabilities on Azure, combining text, vision, and audio for diverse outputs. Features include real-time responses, multilingual support, and safety measures. Potential
Configure Knowledge Management for Customer Service D3654/18/2024 8:52:42 AM. Configure knowledge management in D365 for efficient customer service. Establish a robust knowledge base, optimize search functionalities, manage content lifecycle, and ensure secure access. Implement
How to Enable Co-Pilot for Dynamic 365 Customer Service2/24/2024 1:42:16 PM. Copilot transforms the agent experience within Dynamics 365 Customer Service using AI technology. This article will explore the Copilot features designed for Dynamics 365 Customer Service.
Establish a Routing Rule for Customer Service Entity Records2/20/2024 7:11:26 AM. Routing rules in Customer Service streamline the process of directing cases to appropriate agents or queues automatically, eliminating the need for manual intervention. These rules also facilitate the
Enhance Customer Service Case Forms with Case Summary Copilot2/15/2024 5:37:12 AM. Seamlessly integrated into the Customer Services case form, this feature enhances efficiency by automating data entry and providing a concise summary of cases.
Enable Copilot Features in Customer Service Workspace2/14/2024 7:20:36 AM. Unlock enhanced productivity in customer service with Copilot features. Enable AI assistance and automation to streamline workflows, improve support efficiency, and enhance the customer experience wit
Agent scripts in Customer Service Workspace - Dynamics 3652/5/2024 7:04:35 AM. Learn how to optimize agent workflows in Microsoft Dynamics 365 Customer Service with agent scripts. Define script steps, create macros, and associate them with session templates for improved efficien
Implement In-App Notifications with JavaScript in Dynamics 3652/1/2024 5:18:49 AM. Enable 'In-app notifications' for Dynamics 365, offering real-time updates on leads, opportunities, and cases. Easily register notifications through the front-end, back-end, or REST API, enhan
In-App Notifications within Dynamics 365 Customer Service Workspace1/31/2024 4:09:12 AM. Enable the In-app notification feature in the model-driven app by following simple steps on Power Apps. Implement a plugin in Visual Studio to receive notifications when a new case is created.
In-App Notification in Dynamics 365 Customer Service Workspace1/10/2024 8:56:02 AM. This article guides you through implementing notification messages in the customer service workspace for new or updated cases in a model-driven app using in-app notification features and plugin code.
Artificial Intelligence (AI) Makes The Metaverse More Secure And Inclusive4/19/2023 12:53:40 PM. AI is becoming more prevalent in emerging technologies, and one co-founder of The Sandbox believes it will make digital spaces more inclusive.
What Is A Chatbot And How Does It Work12/16/2022 6:36:40 AM. Chatbots use natural language processing (NLP) and set of pre-defined rules to understand the inputs as question and provide response closer to what is available with the knowledge database programmed
Setup Your Dynamics 365 30 Days Trial With All CE Apps9/17/2021 2:42:06 PM. This article is about setting up Dynamics 365 for all the apps like Sales, Customer Service, Field Service etc
Anytime Customer Support Using Artificial Intelligence Chatbot In Customer Service 7/21/2020 6:14:45 AM. This article focuses on the basic knowledge of the chatbot. It looks at how a rule-based chatbot, machine-learning chatbot, and AI chatbot work. We look at why we need chatbots for the customer servic

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