Help! I need somebody!
There's a good chance that regardless of how much we put in this book, you'll have that one question that we didn't think to cover. At that point, you should consult the Help system that comes built into Sametime.
On the Sametime panel, you'll see a question mark icon on the right side of the icon bar. After you click on that icon an additional panel launches in the sidebar that has all the help files for iNotes.
If the first topic that comes up is not for Instant Messaging, click on the third icon in the icon bar, the one right after the right-facing green arrow. That gives you a list of topics, one of which is for Sametime Help. You should be able to find the answers to most of your questions there.