Create And Build A Skype Bot Using Microsoft Bot Framework

A bot application runs inside an application, like Cortana, Skype, Webchat, Facebook, Message, etc. Users can interact with bots by sending them messages, commands, and inline requests. You control your bots using HTTPS requests to the Bot API.

Skype has been at the forefront when it comes to VoIP based communication services, available as an all-in-one communication service and all the major platforms like Android, iOS, Windows, and macOS. Unlike other bots that are available on business web pages which provide visibility only to the customers visiting their site, a Skype bot is very easy to find. It is visible to around 300 million monthly active users. A Skype bot interacts very well with customers. It can receive and send messages using typing, speaking, VOIP, and Group Chat. In this article, I am going to show how we can connect the Skype channel and integrate a Bot Application to Skype.

You can refer to my previous article to create and build a Xamarin FAQ Bot using Azure Bot Service and deploy it on Azure. I am not using any coding for developing the bot application, you can follow the provided steps in the article to create and deploy a FAQ Bot.

Log into Azure portal > select “All Resources” > Select Channels > Select Skype icon. Let us start to configure the “Skype“ Channel and follow the below steps. At the end of this article, you will be able to deploy the bot into Skype.

You can embed Skype to the website/Apps; just select “Get Embed Code” or navigate to a skype web control generator. Your customer can make a video call and chat on your website, so integrate the web chat with 2 lines of code.

Add a chat bubble element to your DOM with your Bot ID and replace Microsoft App ID in the below code.

You have an option for customizing the Skype button and adding it to your website like below. I am showing the following steps to integrate to the Skype app.