This is why Crystal Reports may loose grounds

My Email:

======================
Good morning.
My name is Mahesh Chand and I am the founder of C# Corner (www.c-sharpcorner.com), an author and a consultant. I have written several articles on Crystal Reports in C# and .NET. We also host a section of articles, discussions, and tutorials on Crystal Reports on our site. You can find these articles
here: http://www.c-sharpcorner.com/Articles/ArticleListing.aspx?SectionID=1&SubSectionID=61

Many of our readers are having problems with CR and I am unable to answer them due to my expertise in CR development. I was wondering if you guys team can help us going online and answering our users?

===========================

Business Objects Reply:
=============================
Hello Mahesh,

Thank you for your e-mail. It appears that you have a question best suited for technical support. We do not have Engineers available to go online to assist your customers, but if you would like to purchase a support agreement you would be able to log a case with our Engineers to assist with questions you have.

For more information on our support options, please contact our sales department at ...

bla bla bla

====================

OK come on now. I am promoting and supporting their product and I am not getting PAID for it. What is wrong with this picture?

Mindcracker
Founded in 2003, Mindcracker is the authority in custom software development and innovation. We put best practices into action. We deliver solutions based on consumer and industry analysis.