As a Content Strategist at LinkedIn, you will play a pivotal role in the LinkedIn Knowledge Management Solutions (KMS) team. You will be responsible for creating and managing self-service help content across various channels, contributing to exceptional user experiences for our members and customers.
Key Responsibilities
Content Development
- Develop accurate, timely, and user-centered content for a specific line of business, guided by senior content strategists and managers.
- Create content tailored for different delivery channels, including help centers, in-product help, chatbots, and virtual assistants, following KMS guidelines and stakeholder input.
Quality Assurance
- Validate and score outputs from chatbots to ensure accuracy, consistency, and compliance with brand guidelines and industry standards.
- Analyze content performance metrics and user feedback to assess content health and provide actionable insights to stakeholders and writers.
- Build deep expertise in designated areas of work to effectively communicate complex topics to diverse audiences.
Collaboration and Project Management
- Collaborate with global team members, Product Operations, Product Education, and Project Management teams to define and create outstanding content experiences.
- Develop and present clear project plans to gain stakeholder agreement and ensure successful execution.
- Provide training and coaching to new team members on product knowledge, writing processes, and tools.
- Participate in peer-to-peer reviews to enhance content quality and provide constructive feedback.
LinkedIn Voice and Tone
- Master LinkedIn’s voice and tone guidelines and contribute to the development of the Help Style Guide.
- Model LinkedIn’s culture and values in all interactions and actively contribute to building a healthy team culture.
Qualifications
Basic Qualifications
- 3+ years of experience in industry and technical writing, preferably in Technical Writing or Knowledge Management practices.
- Proficiency in using content management systems and authoring tools.
Preferred Qualifications
- Experience with analytical, organizational, and project management skills.
- Familiarity with DITA or other topic-based authoring methodologies.
- Proficiency in content authoring tools such as XMetal, Oxygen, or similar.
- Experience in creating and validating content for AI conversational interfaces and familiarity with prompt engineering principles is advantageous.
- Strong interpersonal skills with the ability to build relationships and collaborate effectively in local and global teams.
- Curiosity, innovation, and a passion for continuous learning.
- Positive attitude, growth mindset, flexibility, and willingness to contribute to various projects as needed.
Why Join LinkedIn
Join LinkedIn to be part of a dynamic team that values innovation, inclusivity, and personal growth. We offer a hybrid work environment, competitive benefits, and opportunities to make a meaningful impact on a global scale.
Equal Opportunity Employer
LinkedIn is an equal employment opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, including those with disabilities.
Learn More
Explore career opportunities and learn more about LinkedIn by visiting our website LinkedIn Careers Page. Join us in transforming the way professionals connect and succeed.