We are seeking a motivated and customer-oriented Customer Service Representative to join our team in Noida. In this full-time role, you will be responsible for providing exceptional support to our clients, ensuring high levels of customer satisfaction, and enhancing the overall customer experience.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, providing accurate information and resolving issues promptly.
- Ensure high levels of customer satisfaction by delivering exceptional service and support on a daily basis.
- Address and troubleshoot customer concerns effectively, utilizing strong problem-solving skills to provide solutions.:
- Prioritize and manage multiple tasks efficiently in a fast-paced environment, ensuring timely follow-ups and resolutions.
- Maintain accurate records of customer interactions and feedback, using CRM systems and tools to track issues and resolutions.
Qualifications
- Previous experience in customer service or a similar role is preferred.
Skills
- Strong communication and interpersonal skills to engage with customers effectively.
- Proficient problem-solving skills to address customer concerns and inquiries.
- Familiarity with CRM systems and customer support tools.
Education
- Bachelor’s degree in a relevant field is preferred.
Why Join Tech Mahindra?
At Tech Mahindra, you will be part of a dynamic team that values innovation and excellence. We offer a collaborative work environment where you can grow your skills and advance your career while making a positive impact on our clients and their customers.