Tech Mahindra is seeking dedicated and customer-oriented individuals to join our team as Customer Support Agents in Bangalore. We are looking for candidates with exceptional communication skills, a background in customer support, and flexibility to work night shifts.
Key Responsibilities
- Handle customer inquiries and complaints efficiently and professionally via phone.
- Provide accurate information and promptly resolve customer issues.
- Maintain high customer satisfaction by delivering excellent service.
- Document all customer interactions and follow up on unresolved issues.
- Collaborate with team members and departments to enhance the customer experience.
- Meet performance metrics and targets set by the company.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Requirements
- Proven experience in customer support or a similar role.
- Excellent verbal and written communication skills in English.
- Ability to handle high-stress situations and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Flexibility to work night shifts.
- Proficiency in using customer support software and tools.
- A team player with a positive attitude and willingness to learn.
Preferred Qualifications
- Bachelor's degree or equivalent.
- Experience in a tech support environment.
- Multilingual abilities are a plus.
If you are passionate about providing exceptional customer service and are ready to join a dynamic team, apply now to become a part of Tech Mahindra's Customer Support team in Bangalore.