Are you passionate about leveraging the power of data science, AI, and machine learning to transform customer experiences? Do you want to be part of a dynamic team that applies cutting-edge analytics to optimize contact center operations? If so, we invite you to explore this exciting opportunity as a Data Science Analyst with Accenture.
Our team specializes in Contact Center Analytics, using advanced AI and machine learning techniques to drive business impact. We work closely with marketing and customer experience teams to enhance self-service capabilities, improve customer interactions, and provide data-driven insights that enable proactive engagement strategies.
Key Responsibilities
- Generative AI Development. Design, fine-tune, and deploy Generative AI models to improve automated responses, enhance customer self-service capabilities, and optimize conversational AI workflows.
- Machine Learning & NLP. Build ML models for intent classification, sentiment analysis, predictive analytics, and chatbot automation to refine customer interactions.
- Customer Behavior Analysis. Perform customer segmentation and behavioral analysis to identify trends, personalize recommendations, and develop targeted engagement strategies.
- Conversational AI Optimization. Enhance intent recognition, response generation, and real-time decision-making within chatbots and virtual assistants to create more seamless customer experiences.
- Large-Scale Data Analysis. Analyze massive customer interaction datasets to uncover actionable insights, refine marketing strategies, and drive measurable business improvements.
- Cross-Functional Collaboration. Work alongside engineering, product, and marketing teams to integrate AI-driven solutions into existing platforms, ensuring optimal performance and scalability.
Required Skills & Expertise
Must-Have Skills
- Machine Learning & Deep Learning
- Generative AI (Gen AI)
- Natural Language Processing (NLP)
- Python & R Programming
- AI-driven Data Analytics
- SQL for Data Management & Processing
Good-to-Have Skills
- Experience with Graph Neural Networks (GNNs) for complex relational data modeling.
- Expertise in Large Language Model (LLM) optimization, including fine-tuning, prompt engineering, and efficient deployment.
- A strong track record of scientific publications or intellectual property generation, showcasing expertise in AI and data science.
Why Join Us?
- Work with state-of-the-art AI models and contribute to advancements in Generative AI and Conversational AI.
- Gain exposure to real-world industry challenges in the contact center domain and apply AI to improve customer engagement.
- Be part of a highly skilled team of AI specialists, data scientists, and engineers who are passionate about innovation.
- Collaborate with top-tier clients and drive AI adoption in customer experience strategies.
- Access continuous learning opportunities and career growth through Accenture’s global expertise in AI and data science.
Experience & Educational Qualification
- PhD with 1+ years of relevant experience, OR
- Master’s degree with 2+ years of experience, OR
- Bachelor’s degree with 3+ years of experience in a relevant field.
About Accenture
Accenture is a global professional services company, bringing deep expertise in digital, cloud, and AI to drive innovation and transformation across industries. We are committed to harnessing technology to solve complex business challenges and empower organizations with intelligent solutions. Our Data Science team plays a key role in helping businesses unlock the full potential of AI-driven insights.
Join us in shaping the future of AI-powered customer experiences!