As the Lead for Digital Transformation in the retail sector, your primary goal is to spearhead, manage, and drive impactful digital projects that enhance customer experiences, transform sales processes, and fuel business growth. This entails collaborating closely with both IT and business teams to ensure the successful delivery of digital initiatives. Your role encompasses providing thought leadership, identifying key problems, assigning business value to digital projects, and fostering higher adoption rates among target users through effective collaboration with various stakeholders.
Roles and Responsibilities
- Develop a comprehensive roadmap for digital initiatives in retail management by leveraging customer research, sales process analysis, and data insights.
- Analyze retail business data in collaboration with stakeholders to identify optimization opportunities and develop data-driven business cases for prioritizing digital initiatives.
- Track and achieve attributable business value for digital projects, ensuring alignment with overarching business objectives.
- Facilitate regular interactions between product owners, technology teams, and business stakeholders to ensure timely project delivery and seamless collaboration.
- Lead digital projects from a business perspective, including change management, progress tracking, reporting, and driving adoption.
- Provide valuable business inputs to product owners and technology teams to ensure high-quality Business Requirement Documents (BRDs).
- Anticipate and resolve potential issues to ensure on-time project delivery and demonstrate creativity and initiative in defining product hypotheses and conducting experiments.
- Proactively identify strategies to drive adoption of digital solutions and collaborate with stakeholders to ensure successful implementation.
Mandatory Skills
- Ownership. Demonstrated ability to prioritize effectively and align with business, technology, and customer experience objectives. Strong project management, communication, and persuasion skills.
- Change Management. Proven track record in guiding organizations through digital transitions, addressing resistance, and aligning processes with new goals.
- Business Case. Ability to create compelling business cases, articulate benefits, and align proposals with organizational goals.
- Problem Solving. Proficiency in identifying underlying issues, analyzing data, and devising pragmatic solutions.
- Domain Expertise. In-depth understanding of automobile retail and related products, as well as experience in building digital business models.
- Executive Presence. Strong communication, presentation skills, and professional demeanor.
- Cross-function Collaboration. Ability to rally diverse stakeholders, prioritize projects, and navigate cross-functional conflicts.
- Product Skills. Strong product management thinking and ability to define, prioritize, and link product features to user pain points.
- Organized & Analytical. Excellent analytical and data-driven decision-making skills.
- Customer Advocacy. Ability to understand customer needs, gather feedback, and maintain continuous customer connections.
- Process Orientation. Proficiency in Scrum and Agile methodologies and experience in using repeatable processes for backlog management.
Experience
- Minimum 10-12 years of experience, with at least 5 years in digital transformation or product management roles in renowned organizations known for digital excellence. Industry experience in sales operations is highly desirable.