As a Product Solution Engineer at PhonePe, you will play a crucial role in ensuring the smooth operation of our production systems. You will be responsible for diagnosing and resolving software issues, developing and implementing monitoring solutions, and contributing to the enhancement of system components. Your work will directly impact the reliability and efficiency of our digital payment services, which serve millions of users across India.
Key Responsibilities
- Issue Resolution. Diagnose and fix production software issues to maintain optimal system performance and availability.
- Monitoring & Automation. Develop and implement monitoring solutions, automate repetitive tasks, and enhance system efficiency through scripting.
- Feature Development. Work on smaller complexity features and enhancements for existing system components.
- Customer Interaction. Gather and analyze feedback from users to guide system improvements and resolve issues.
- Documentation. Maintain detailed records of problem-solving activities and system changes.
Desired Skills & Experience
- Database Knowledge. Proficiency in MySQL and writing complex SQL queries.
- Scripting Skills. Experience with scripting languages such as Python, Perl, or shell scripting.
- Programming Experience. Knowledge of programming languages like C++, Java, or RubyOnRails is a plus.
- Analytical Skills. Strong problem-solving abilities with a focus on practical and effective solutions.
- Communication. Excellent written and verbal communication skills.
- Industry Experience. Experience in e-commerce or web services is beneficial.
- Collaboration. Ability to work effectively with cross-functional teams and understand business needs.
Qualifications
- Minimum of 2 years of relevant experience in a similar role.
Benefits
- Insurance. Comprehensive medical, critical illness, accidental, and life insurance.
- Wellness. Employee Assistance Program, onsite medical center, and emergency support.
- Parental Support. Maternity and paternity benefits, adoption assistance, and day-care support.
- Mobility. Relocation support, transfer assistance, and travel policy.
- Retirement. PF contributions, gratuity, NPS, and leave encashment.
- Additional Benefits. Higher education assistance, car lease options, and salary advance policy.
Why Join Us
At PhonePe, you will be part of a forward-thinking team that values innovation and personal growth. You will have the opportunity to work on impactful projects, collaborate with talented professionals, and advance your career in a supportive and dynamic environment.