Visa’s Corporate IT organization is a collaborative network dedicated to building, operating, and maintaining the IT systems and infrastructure that enable our highly connected and collaborative workforce. Our mission is to ensure the world remains connected through the most advanced and innovative digital payment network.
As part of our commitment to a delightful user experience, we forge deep partnerships with our business partners, championing proactive new ways technology can advance our business into the future.
The Business Operations Manager role is part of the Finance Technology team within Corporate IT. This team directly supports various business groups, including Finance, Product, Legal, and Compliance. Our objective is to ensure these business functions and projects are planned, managed, executed, and governed in a consistent, transparent, and disciplined manner.
Key Responsibilities
- Business Management. Perform day-to-day business management functions to support Finance Tech management and stakeholders.
- KPIs and Dashboards. Develop KPIs, dashboards, and other mechanisms to provide visibility on workforce management processes.
- Resource Management. Build and operationalize a resource demand pipeline to better understand upcoming resourcing needs.
- Process Improvement. Monitor and implement process and system improvements for better workforce plan management and efficient hiring.
- Business Artifacts. Create precise and crisp business management artifacts by collaborating with various stakeholders.
- Reporting. Provide support for internal and external reporting and communications.
- Financial Oversight. Ensure financial objectives are met, including month-end close and reporting requirements.
- Change Agent. Analyze current processes and metrics to discover opportunities for business process improvements and drive these on a larger scale.
- Data-Driven Mindset. Suggest comprehensive metrics that promote positive behavioral changes, and perform statistical analysis using Excel, Tableau, and Power BI.
- Risk Management. Identify potential roadblocks and escalate issues as needed.
- Best Practices. Ensure consistent application of business operations framework and best practices across the portfolio.
Qualifications
Basic Qualifications
- 7 years of work experience with a bachelor's degree or 4 years of work experience with an advanced degree (e.g., Master's, MBA, JD, MD).
- Experience managing technically complex, cross-organizational, multi-stakeholder process improvement initiatives.
- Proficiency in Microsoft Office, Excel, PowerPoint, and analytics tools like Tableau and Power BI.
Preferred Qualifications
- 7-10 years of work experience with a bachelor's degree or 6 years with an advanced degree, or 3 years with a PhD.
- Over 2 years of experience in business analytics, executive reporting, and data visualization.
- Strong verbal, written, and presentation skills.
- Ability to work independently with strong time management and a sense of urgency.
- Analytical and problem-solving skills with a strategic mindset.
- Ability to influence customers and stakeholders without direct management authority.
- Adaptability to changing priorities and roles.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Project).
- PMP, Lean Six Sigma, or similar certification preferred.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa also considers qualified applicants with criminal histories, consistent with EEOC guidelines and applicable local law.
Make an impact with a purpose-driven industry leader. Join Visa and experience a career that empowers you to make a difference. Apply today!