We’re looking for someone with a solid background in designing and implementing ServiceNow solutions. The ideal candidate should possess strong technical expertise in ServiceNow configurations and customizations, along with a strategic mindset to drive platform optimization and business value.
This role is a mix of hands-on technical delivery and proactive platform management, where you'll work closely with stakeholders to ensure seamless service operations and continuous improvement of the ServiceNow environment.
Key Responsibilities
- Lead the implementation, configuration, and customization of ServiceNow solutions aligned with best practices and business needs.
- Build and maintain complex custom applications and workflows on top of the ServiceNow platform.
- Manage the day-to-day product backlog, prioritize work based on business needs, eliminate blockers, and ensure a clear flow of deliverables.
- Drive platform enhancements proactively by identifying automation opportunities and working closely with business users to refine requirements.
- Participate in the development and evolution of the platform roadmap and contribute to continuous service improvements.
- Leverage advanced automation techniques including scripted workflows, integrations with external systems, and orchestration to streamline operations.
- Uphold technical governance by ensuring design consistency, performance optimization, and alignment with platform standards and guidelines.
- Maintain accurate and up-to-date technical documentation, ensuring compliance with regulatory and internal policies.
- Collaborate cross-functionally with project managers, business analysts, and other development teams to ensure successful solution delivery.
- Deliver a seamless and engaging user experience through robust design and intuitive functionality.
Skills & Qualifications
- 8 to 10 years of hands-on experience in implementing and customizing ServiceNow modules and applications.
- Strong experience in ServiceNow core platform areas such as Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management.
- Proven expertise in scripting (JavaScript, Glide APIs), business rules, client scripts, UI actions, and data policies.
- Solid experience in integrating ServiceNow with third-party tools and systems using REST/SOAP APIs and other standard protocols.
- Strong understanding of Agile/Scrum methodologies and backlog management.
- Demonstrated ability to lead and influence platform enhancements and continuous improvement strategies.
- Excellent communication skills in English both written and verbal with the ability to communicate technical concepts to non-technical stakeholders.
- ServiceNow certifications (such as CSA, CAD, CIS-ITSM, etc.) are a strong plus.
Why Join Us?
- Be part of a forward-thinking and collaborative tech team that values innovation and continuous learning.
- Opportunity to work on enterprise-scale implementations and contribute to strategic transformation initiatives.
- Competitive compensation and supportive work culture focused on personal and professional development.
If you’re ready to bring your ServiceNow expertise to a challenging and rewarding role in Bangalore, we’d love to hear from you! Immediate joiners will be given priority, so don’t wait, apply now and take the next big step in your IT career.