We are seeking a highly skilled and motivated IT Production Management Support Specialist to join our Research & Analytics team in the Middle East. The ideal candidate will have a strong technical background, complemented by experience in production support within investment banking or BFSI environments. You will play a crucial role in ensuring the stability and efficiency of our production environment by applying your technical expertise and problem-solving skills.
Responsibilities
- Incident and Problem Management. Proactively manage and resolve incidents, problems, and changes to maintain the stability of the production environment.
- Process Optimization. Continuously enhance existing processes and workflows to optimize efficiency and productivity.
- Agile Collaboration. Actively participate in agile sprints, contributing to product and solution delivery for our business users while adhering to CI/CD practices.
- Effective Communication. Foster collaboration through effective communication with team members, stakeholders, and end users.
- Knowledge Management. Uphold knowledge management practices to facilitate knowledge capture and sharing among team members.
Required Skills
- Production Support Experience. 5+ years of hands-on experience in production support, managing complex environments in investment banks or BFSI companies.
- ITIL Certification. Demonstrated expertise in incident, problem, and change management processes.
- Financial Market Knowledge. Familiarity with financial markets, related data, and applications to provide contextual understanding of the industry.
- Technical Education. Bachelor’s degree in Computer Science or a related technical discipline.
- Problem-Solving Skills. Excellent problem-solving abilities with a proactive attitude toward incident resolution.
- Data Transformation Proficiency. Strong understanding of ETL/ELT processes, with proficiency in utilizing PySpark for distributed data processing.
- SQL Expertise. Advanced expertise in SQL for querying and data manipulation to ensure accuracy and reliability.
- Python Proficiency. Fundamental proficiency in Python for debugging data transformation issues and scripting automation.
- REST API Understanding. Comprehensive knowledge of REST APIs for seamless integration between internal and external systems.
- SaaS and IaaS Management. Proven experience managing interactions between SaaS platforms and IaaS.
- Big Data Experience. Hands-on experience managing big data platforms such as Palantir Foundry and Databricks.
- Scheduling Tools Knowledge. Proficiency in managing batches using scheduling tools like StoneBranch, Control-M, ActiveBatch, or Autosys.
- Observability Tools Experience. Proficiency in using observability tools such as Dynatrace, AppDynamics, or Geneos.
- Workflow Automation Skills. Expertise in tools such as KNIME Analytics, PowerAutomate, Alteryx, or Informatica.
- BI Platform Management. Experience with BI platforms like MicroStrategy, Power BI, QlikView, or Tableau.
- Agile Environment Familiarity. Strong background in agile methodologies and CI/CD practices.
- Effective Communication. Strong written and verbal communication skills for effective collaboration.
Nice to Have
- Cloud Certification. Certification in Azure Fundamentals, Azure Administrator, or Azure DevOps, showcasing proficiency in cloud technologies.
If you are passionate about leveraging your technical skills in a fast-paced environment and ensuring the smooth operation of production systems, we invite you to apply for this exciting opportunity.