As a ServiceNow Developer, you will play a pivotal role in designing, developing, and implementing ServiceNow solutions that enhance our clients' operational efficiency. Your expertise in ServiceNow development will be crucial in delivering high-quality, scalable solutions while mentoring and guiding team members towards excellence.
Key Responsibilities
- Requirement Analysis. Thoroughly understand functional requirements and analyze client needs to provide effective solutions.
- Solution Design. Envision and define the overall solution for functional and non-functional requirements, selecting appropriate technologies, patterns, and frameworks.
- Development Coordination. Enable application development by coordinating requirements, schedules, and activities while ensuring alignment with business objectives.
- Testing and Rollout. Lead and support User Acceptance Testing (UAT) and manage production rollouts to ensure successful implementation.
- Effort Estimation. Create, understand, and validate Work Breakdown Structures (WBS) and provide justified effort estimations for tasks and modules.
- Issue Resolution. Address issues promptly, maintaining a positive mindset and a focus on continuous improvement.
- Team Mentorship. Provide constructive feedback to team members, set clear expectations, and hold them accountable for delivering high-quality work.
- Troubleshooting. Assist the team in troubleshooting and resolving complex bugs, ensuring timely resolutions.
- Design Justification. Propose solutions for any issues raised during code/design reviews and justify the decisions made.
- Proof of Concept (POC). Conduct POCs to validate that suggested designs and technologies meet project requirements.
Key Qualifications
- Experience. 5+ years of hands-on experience in ServiceNow development, with a strong focus on Service Portal, ServiceNow integration, Web services, ITSM, and ITOM.
- Integration Skills. Proven experience in integrating ServiceNow with third-party systems.
- ITIL Knowledge. Solid understanding of ITIL principles and best practices.
- Technical Proficiency. Proficient in configuring ServiceNow using scripting languages (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, AngularJS).
- Communication Skills. Excellent verbal and written communication skills, with the ability to effectively engage with users, technical teams, and management to gather requirements and explain technical concepts.
- Leadership Qualities. Strong mentoring skills to guide team members towards high standards of delivery.
Educational Background
- Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.
Join Us
If you are passionate about leveraging your ServiceNow expertise to drive innovation and make a difference, we would love to hear from you! Apply now and be a part of our exciting journey at Nagarro!