As a Corporate Operations Engineer on Google’s IT Support Technician team, you’ll play a critical role in ensuring the smooth operation of our internal tools and technologies. Our mission is to empower the people and technology that keep Google running efficiently. You’ll provide front-line user support for our employees, handle complex troubleshooting, and contribute to global IT projects and process improvements.
In this role, you’ll gain exposure to a wide range of technical environments and work alongside talented teams in a fast-paced, innovative company. The support you provide directly impacts the productivity and success of Google’s internal operations.
Minimum Qualifications
- Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
- 1 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
Preferred Qualifications
- Experience troubleshooting applications in Linux, Mac, and Windows environments.
- Proven ability to resolve issues across multiple operating systems.
- Strong customer service skills with excellent organizational, prioritization, multitasking, communication, and leadership abilities.
Key Responsibilities
- Provide remote and on-site support for multiple technologies and platforms including hardware, software, services, and integrated video/audio conferencing equipment at a large scale.
- Conduct root cause analysis of IT issues, identifying and resolving them across various operating systems and technologies.
- Use your insights and user feedback to collaborate with partner teams, advocating for improvements in user experiences and prioritizing solutions.
- Lead and partner with peers, vendors, and other technical teams to ensure the timely resolution of incidents and problems.
- Contribute to long-term IT projects by developing scripts, tools, and solutions that automate tasks, prevent future issues, and improve overall user productivity.
- Participate in or lead IT projects, focusing on technical improvements, automation, and delivering impactful solutions.
Why Google?
At Google, we foster a culture of collaboration, innovation, and inclusion. As part of the IT support team, you will have the chance to solve challenging technical problems, work on meaningful projects, and help shape the future of IT operations at Google. We also offer competitive benefits, career growth opportunities, and the chance to work alongside some of the brightest minds in the industry.