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Your Role and Responsibilities
Join the Partner Technology Services team at Apptio, where you'll play a key role in developing next-generation partner solutions. As a Technical Support Specialist, you'll collaborate closely with our partner ecosystem and internal teams to architect solutions that meet both partner and customer needs. Your responsibilities will include providing technical support and training to ensure successful implementation and adoption of joint solutions.
Required Technical and Professional Expertise
- Support and maintain customers who have implemented the Apptio SaaS solution, resolving issues promptly.
- Manage operational aspects for clients, such as loading new data and validating dashboard/report outputs.
- Cultivate strong client relationships to achieve high levels of customer satisfaction.
- Work as part of our support team in a startup environment, going above and beyond to exceed customer expectations.
- Utilize business and technical analysis skills to solve complex issues and promote best practices.
- Collaborate with various departments to ensure customer satisfaction.
Preferred Technical And Professional Expertise
- Knowledge of relational database concepts.
- Basic programming skills and understanding of web development (e.g., Ruby on Rails, JavaScript, HTML, CSS, SQL).
- Experience with Cloud computing platforms (AWS/Azure/GCP).
- Proficiency in working with large datasets in Excel and resolving data-related issues.
- Ability to complete technical designs through iterative mockups.
- Specific knowledge of IT services and financial management.
- Operational understanding of IT infrastructure domains.
- Strong analytical, problem-solving, and data manipulation skills.
- Self-starter with the ability to learn complex concepts independently.
- Excellent communication and presentation skills.
About Business Unit
IBM Software empowers organizations with intelligence, from machine learning to generative AI, to enhance responsiveness, productivity, and resilience. Our AI and data platform scales and accelerates the impact of AI with trusted data, enabling clients to leverage data wherever it resides for AI applications.
Your Life @ IBM
At IBM, we foster an environment where innovation, trust, and personal responsibility thrive. As an IBMer, you'll have opportunities for continuous learning and career development. Our growth-minded culture encourages experimentation and collaboration, while our diverse workforce brings different perspectives to drive exceptional outcomes for our customers.
About IBM
IBM is committed to being a responsible technology innovator and a force for good in the world. Join us on our journey to harness the power of an open hybrid cloud and AI strategy to create positive change for our clients and partners.
Location Statement
Please discuss location requirements with the recruiter after submitting your application.
Being You @ IBM
IBM is proud to be an equal-opportunity employer committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.