Join the Microsoft Customer Experience & Success (CE&S) organization, a global team of over 18,000 professionals dedicated to providing industry-leading products and exceptional customer experiences. As part of the Customer Service & Support (CSS) team, you'll contribute to building trust and confidence by delivering seamless support experiences to our customers and partners. This role within Applications & Infrastructure, the largest group in CSS, focuses on providing timely technical expertise to address business-critical challenges for Microsoft’s commercial customers.

Responsibilities

Response and Resolution

• Investigate and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and best practices.
• Deliver end-to-end solution-based customer support experiences, unlocking the hybrid world for our customers' on-site systems.

Readiness

• Participate in communities with peer delivery roles, developing specific technical and professional proficiency through training and readiness activities.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring to enhance team capabilities.

Product/Process Improvement

• Identify potential product defects and contribute feedback to improve Microsoft products, driving continuous improvement in customer satisfaction.

Your Qualifications

Required

• 3+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support experience.
• Proficiency in Windows System Administration/Configuration, including registry, file storage, user accounts, networking (TCP/IP), performance monitoring, and more.
• Experience in Hyper-V management, VM deployment, PowerShell scripting, and Azure Portal User Experience.
• Fluent in English language (reading, writing, speaking).

Desirable Experience

• Knowledge in areas such as network tracing and analysis, storage networking, Windows Update management, Kerberos, automated installation of Windows, and more.
• Familiarity with Active Directory, Group Policy management, network virtualization, troubleshooting performance issues, and other relevant technologies.

Why Join Us

This is a unique opportunity to be part of the fast-paced world of Azure supporting Azure Stack HCI, where you'll play a vital role in bringing Azure to OnPrem environments. Microsoft fosters a culture of inclusion, innovation, and collaboration, where every employee can thrive and contribute to our mission of empowering every person and every organization on the planet to achieve more.

Microsoft is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and experiences. If you require assistance or accommodations during the application process due to a disability, please read more about requesting accommodations.

Join us in shaping the future of customer success and technical innovation at Microsoft! Apply now to accelerate your career growth and make a meaningful impact on our customers' journey towards achieving more.