As a Technical Support Engineer within CSS, you will be responsible for owning, troubleshooting, and resolving customer technical issues. This role offers the opportunity to accelerate your career growth by honing your problem-solving skills, collaborating with diverse teams, and expanding your technical proficiency.
Key Responsibilities
- Response and Resolution. Investigate and solve customer technical issues by collaborating across teams and leveraging troubleshooting tools and practices.
- Readiness. Participate in communities with peer delivery roles and develop specific technical and professional proficiency through training.
- Product/Process Improvement. Identify potential product defects and provide feedback to contribute to Microsoft product improvements.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support experience, OR 3+ years of technical support or information technology experience.
- Experience with Big Data or Analytics Products and Services such as Azure Data Factory, Hadoop, Spark, Azure Cosmos DB, etc.
- Strong interpersonal and communication skills with the ability to partner effectively with internal and external stakeholders.
- Self-motivated, adaptable, and able to thrive in a fast-paced environment.
Desirable Experience
- Programming and debugging experience.
- Familiarity with RDMS such as Microsoft SQL Server and Microsoft BI technologies.
- Ability to meet language qualification: Fluent in reading, writing, and speaking English.
Why Join Microsoft CSS?
- Impact. Contribute to Microsoft's mission of empowering every person and organization on the planet to achieve more.
- Growth. Access to continuous learning and development opportunities to enhance your skills and advance your career.
- Innovation. Collaborate with diverse teams on cutting-edge technologies and solutions.
- Culture. Join a culture of inclusion, respect, integrity, and accountability where everyone can thrive.
About Microsoft CSS
With a global team of over 18,000 employees, Microsoft's CSS organization is at the forefront of designing and implementing end-to-end customer experiences. Our goal is to not only provide industry-leading products and services but also deliver a differentiated and connected customer journey.
Microsoft is an equal opportunity employer, committed to diversity and inclusion. If you need assistance or a reasonable accommodation during the application process, we are here to support you.
Apply now to be part of our dynamic team and help shape the future of customer experiences at Microsoft.