sundar rasu

Hi Eric.<br />[02:23:37 PM] ericvanderstaay: hi<br />[02:23:42 PM] Sundarrasu S: Good Evening.<br />[02:23:53 PM] ericvanderstaay: what can i do foryou?<br />[02:25:03 PM] Sundarrasu S: In REX page we have two fields - Floor and Sections<br />[02:25:11 PM] ericvanderstaay: correct<br />[02:25:58 PM] Sundarrasu S: Could you please let me know the difference between these fields?<br />[02:26:33 PM] Sundarrasu S: Floor means the # of floors in the hotel<br />[02:26:41 PM] ericvanderstaay: A floor is only a display field that can be used by the user<br />[02:26:46 PM] Sundarrasu S: But what do we mean by Sections?<br />[02:26:58 PM] ericvanderstaay: Rooms are assigned to Sections<br />[02:27:10 PM] ericvanderstaay: A housekeeping person works in a section<br />[02:27:32 PM] ericvanderstaay: example - A section can have rooms 100-110<br />[02:28:25 PM] Sundarrasu S: From where do we get the values for Floor and Sections?<br />[02:28:30 PM] ericvanderstaay: When a Housekeeping person is cleaning rooms in a section, then the next room to be announced will belong to that section too<br />[02:30:12 PM] ericvanderstaay: Sections are created in PhoneManager - System settings - Room Expeditor<br />[02:30:24 PM] ericvanderstaay: you dont need to use the floor field<br />[02:30:38 PM] ericvanderstaay: its only a display field in the Directory, similar to location or building<br />[02:30:53 PM] ericvanderstaay: These fields are not used by teh room expeditor<br />[02:30:59 PM] ericvanderstaay: Sections is the field to use<br />[02:32:29 PM] Sundarrasu S: Ok<br />[02:32:42 PM] Sundarrasu S: I need one more clarification<br />[02:32:45 PM] Sundarrasu S: When this option is selected, when all rooms in the current section are CLEAN, then rooms to be cleaned in all other sections need to be announced<br />[02:33:01 PM] ericvanderstaay: corect- as per my email reply<br />[02:33:38 PM] Sundarrasu S: How can I find the current section?<br />[02:34:54 PM] ericvanderstaay: based on the extension used to enter the Room Expeditor code<br />[02:36:05 PM] ericvanderstaay: so if staff members enters a room expiditor code from extension 123, you will check what room the code was entered from, and know the current section<br />[02:36:44 PM] ericvanderstaay: e.g. extension 123 can belong to room 123, but also another room - you have to check the room number that belongs to the extension<br />[02:36:48 PM] ericvanderstaay: Ok?<br />[02:39:05 PM] ericvanderstaay: ok?<br />[02:40:17 PM] Sundarrasu S: ok.<br />[02:40:29 PM] ericvanderstaay: Did this answer your question?<br />[02:41:11 PM] Sundarrasu S: yes<br />[02:41:37 PM] ericvanderstaay: good :)<br />[02:41:53 PM] ericvanderstaay: anything else i can do for you?<br />[02:41:54 PM | Edited 02:42:03 PM] Sundarrasu S: But few rows have empty value against Extension/Email in REX code Settings<br />[02:42:24 PM | Edited 02:42:58 PM] Sundarrasu S: So how do i get the Section for those<br />[02:42:31 PM] ericvanderstaay: that is because we cannot fill them in for the customer<br />[02:42:43 PM] ericvanderstaay: We can only do so as part of an installation<br />[02:43:03 PM] ericvanderstaay: When an incomplete entry is edited, then the value must be saved<br />[02:44:25 PM] Sundarrasu S: So only after the Extension value is entered and saved in Edit mode, We shall find the Section<br />[02:45:03 PM] ericvanderstaay: no - you are looking at teh room expeditor code definitions<br />[02:45:50 PM] ericvanderstaay: you need to look at the Room Expeditor codes which are entered by the staff in the room telephones and forwarded to you from the PhoneMaanger<br />[02:46:19 PM] ericvanderstaay: via the PhoneManager interface<br />[02:46:22 PM] ericvanderstaay: from Thuy<br />[02:47:27 PM] ericvanderstaay: Thuy's interface will send you the entered Room Expeditor Code and the extension, you need to use the extension to determine the current section<br />[02:48:39 PM] ericvanderstaay: why do you need to know the current section?<br />[02:49:01 PM] ericvanderstaay: Will you return the next room, or will Thuy determine the next room herself?<br />[02:51:11 PM] Sundarrasu S: Yes.<br />[02:51:39 PM] Sundarrasu S: Thuy determine the nextroom<br />[02:54:57 PM] ericvanderstaay: ok - so why do you need to know?<br />[02:55:04 PM] ericvanderstaay: the current section?<br />[02:58:33 PM] Sundarrasu S: We have the settings '' Prioritising of Rooms in other Sections" in REX page<br />[02:59:58 PM] Sundarrasu S: Just want to know if we have to return the Next Room for Announce Next Room function in PhoneManager Interface using this settings<br />[03:02:31 PM] ericvanderstaay: You just told me that Thuy will determine the next room herself<br />[03:02:55 PM] ericvanderstaay: but yes, the rules need to be applied to determine the next room to be announced<br />[03:03:09 PM] ericvanderstaay: Ok I have to go now - we can discuss tomorrow if required<br /><div>[03:04:20 PM] Sundarrasu S: ok.</div><div> </div><div>[2/25/2015 04:06:45 PM] Thuy Doan: Hi Sundarrasu<br />[2/25/2015 04:07:10 PM] Sundarrasu S: Hi Thuy.<br />[2/25/2015 04:07:16 PM] Sundarrasu S: Good evening.<br />[2/25/2015 04:07:20 PM] Thuy Doan: How are you?<br />[2/25/2015 04:07:49 PM] Sundarrasu S: I am good.<br />[2/25/2015 04:07:54 PM] Sundarrasu S: Thank you.<br />[2/25/2015 04:08:05 PM] Sundarrasu S: How are you today?<br />[2/25/2015 04:08:09 PM] Thuy Doan: As you said next room is 102<br />[2/25/2015 04:08:28 PM] Sundarrasu S: Yes<br />[2/25/2015 04:08:29 PM] Thuy Doan: I am confused<br />[2/25/2015 04:08:45 PM] Thuy Doan: DialCode = 22<br />[2/25/2015 04:09:25 PM] Thuy Doan: Description is Room Clean<br />[2/25/2015 04:10:11 PM] Thuy Doan: ActionId = 1 (Announce Next Room), AutoId = 5<br />[2/25/2015 04:10:26 PM] Thuy Doan: in the PC_Tbl_RoomStatusCode<br />[2/25/2015 04:11:07 PM] Sundarrasu S: ok<br />[2/25/2015 04:12:33 PM] Thuy Doan: From PC_Tbl_RoomStatusPriority I find the Priority = 0<br />[2/25/2015 04:12:34 PM] Sundarrasu S: Because the room=102 having high priority .<br />[2/25/2015 04:13:04 PM] Sundarrasu S: so that I am telling the next room is 102<br />[2/25/2015 04:14:06 PM] Thuy Doan: So Please tell me how do you find the next room from database when the user enter dialcose = 22 for example<br />[2/25/2015 04:14:20 PM] Thuy Doan: DialCode = 22<br />[2/25/2015 04:14:50 PM] Sundarrasu S: The PC_Tbl_RoomStatusPriority table is master. we have to check it in the table PC_Tbl_RoomExpeditor<br />[2/25/2015 04:16:01 PM] Thuy Doan: If I have a DialCode = 22 I will find the AutoId in PC_tbl_roomsttauscode. Is it correct?<br />[2/25/2015 04:16:34 PM] Sundarrasu S: yes<br />[2/25/2015 04:19:12 PM] Thuy Doan: For this exapmple I have AutoId = 5 then I go to PC_tbl_roomstatuspriority to find out Priority. Is it correct?<br />[2/25/2015 04:22:58 PM] Sundarrasu S: Correct. but AutoId and HKMinibarType fields used to differentiate the Room Status and Minibar Status in the System Settings>> Room Expeditor settings tabs<br />[2/25/2015 04:23:45 PM] Thuy Doan: But I get Priorty = 0 for this example<br />[2/25/2015 04:24:25 PM] Sundarrasu S: But in the PC_Tbl_RoomExpeditor table having the fields Housekeeping, Priority and Minibar<br />[2/25/2015 04:25:03 PM] Sundarrasu S: Here initially all the rooms priority will be set to 5 (By Default)<br />[2/25/2015 04:25:47 PM] Sundarrasu S: Which was told by Eric<br />[2/25/2015 04:26:51 PM] Thuy Doan: I know HKMinibartype = 1 it uses for Room Status 2 uses for Minibar<br />[2/25/2015 04:27:16 PM] Sundarrasu S: Ok.<br />[2/25/2015 04:27:42 PM] Thuy Doan: But in this example I have AutoId = 5, HKMinibartype = 1<br />[2/25/2015 04:29:43 PM] Thuy Doan: I use AutoId = 5 and HKMinibartype = 1 to find Priority in the PC_Tbl_RoomExpeditor table. I have Priority = 0. I do not know I find like that correct or incorrect<br />[2/25/2015 04:30:27 PM] Thuy Doan: I use AutoId = 5 and HKMinibartype = 1 to find Priority in the PC_Tbl_RoomStatusPriority table. I have Priority = 0. I do not know I find like that correct or incorrect<br />[2/25/2015 04:31:18 PM] Thuy Doan: I am using our data from our testserver-01<br />[2/25/2015 04:32:12 PM] Thuy Doan: Please check for me. I am wrong or correct<br />[2/25/2015 04:33:25 PM | Edited 04:33:52 PM] Sundarrasu S: Ok sure. only thing is the default priority value 5 is confusing right.<br />[2/25/2015 04:34:20 PM] Thuy Doan: what do you mean the default priority value 5?<br />[2/25/2015 04:36:30 PM] Sundarrasu S: In PC_Tbl_RoomExpeditor table priority = 5 (By Default) for all the rooms then PC_Tbl_RoomStatusPriority table have Priority = 0 for (Room Clean)<br />[2/25/2015 04:37:28 PM] Thuy Doan: Do you think the tables setup something wrong<br />[2/25/2015 04:38:41 PM] Thuy Doan: I have priority = 0 I cannot find the Priority = 0 and DisplayOrder = 1 in PC_Tbl_RoomExpeditor table so my next room is blank<br />[2/25/2015 04:39:58 PM] Thuy Doan: but you said the next room is 102<br />[2/25/2015 04:40:06 PM] Thuy Doan: I am confusing<br />[2/25/2015 04:40:31 PM] Sundarrasu S: ok I had understood.<br />[2/25/2015 04:40:48 PM] Thuy Doan: Please explain to me. thanks<br />[2/25/2015 04:45:25 PM] Sundarrasu S: Please wait<br />[2/25/2015 04:45:39 PM] Thuy Doan: Ok I am very patient<br />[2/25/2015 04:50:31 PM] Sundarrasu S: Hi thuy<br />[2/25/2015 04:50:41 PM] Thuy Doan: Yes<br />[2/25/2015 04:50:56 PM] Thuy Doan: Do you go home yet?<br />[2/25/2015 04:51:14 PM] Thuy Doan: If you want to go home. We will chat tomorrow<br />[2/25/2015 04:51:36 PM] Sundarrasu S: Eric advised me to set by default<br />[2/25/2015 04:51:38 PM] Sundarrasu S: => By default show Room Status = Dirty<br /><br />=> By default show Minibar = Inspection Required<br />[2/25/2015 04:52:03 PM] Sundarrasu S: I will send that mail to you for your reference<br />[2/25/2015 04:52:52 PM] Thuy Doan: The tables in testserver-01 Is it correct?<br />[2/25/2015 04:53:39 PM] Thuy Doan: So for this example I cannot get the next room. Is it correct?<br />[2/25/2015 04:56:02 PM] Sundarrasu S: We needs to investigate with Eric whether the default priority is maintain with value 5 or not.<br />[2/25/2015 04:56:14 PM] Sundarrasu S: Then it will be clear<br />[2/25/2015 04:56:40 PM] Thuy Doan: So I will wait you or Eric<br />[2/25/2015 04:56:48 PM] Thuy Doan: please let me know<br />[2/25/2015 04:58:48 PM] Sundarrasu S: We both need to ask Eric.<br />[2/25/2015 04:59:32 PM] Sundarrasu S: Today. I will send mail to eric regarding this<br />[2/25/2015 05:00:12 PM] Thuy Doan: Please let me know the tables setup in testserver-01 is correct or incorrect.<br />[2/25/2015 05:00:35 PM] Sundarrasu S: Correct.<br />[2/25/2015 05:01:27 PM] Thuy Doan: but in the PC_Tbl_RoomExpeditor table why i donot see the Priorty = 0<br />[2/25/2015 05:02:22 PM] Sundarrasu S: That only have to investigate.<br />[2/25/2015 05:03:04 PM] Thuy Doan: Ok when can I update the room status form Room Expeditor overview<br />[2/25/2015 05:03:27 PM] Thuy Doan: from Room Expeditor Overview<br />[2/25/2015 05:04:19 PM] Thuy Doan: The way I find the next room like that, Is it correct?<br />[2/25/2015 05:06:11 PM] Sundarrasu S: I had included the option to change new housekeeping status in yesterday build<br />[2/25/2015 05:07:15 PM] Thuy Doan: I test today it does not work. It maybe old one<br />[2/25/2015 05:07:34 PM] Sundarrasu S: Yes thuy :(<br />[2/25/2015 05:07:52 PM] Thuy Doan: OK thanks for your time.<br />[2/25/2015 05:08:10 PM] Thuy Doan: If I need I will ask you again.<br />[2/25/2015 05:08:23 PM] Sundarrasu S: Ok sure.<br />[2/25/2015 05:08:36 PM] Thuy Doan: Thank you so much. Good night...<br />[2/25/2015 05:08:39 PM] Sundarrasu S: Thank you.<br />[10:13:34 AM] Thuy Doan: Hi Sundarrasu<br />[10:13:42 AM] Thuy Doan: How are you?<br />[10:13:55 AM] Sundarrasu S: Hi Thuy.<br />[10:14:02 AM] Sundarrasu S: Good Morning.<br />[10:14:07 AM] Sundarrasu S: I am good.<br />[10:14:13 AM] Sundarrasu S: yourself?<br />[10:14:22 AM] Thuy Doan: I am well. Thanks<br />[10:14:35 AM] Sundarrasu S: Thank you.<br />[10:15:11 AM] Thuy Doan: Do you know why Priority = 0?<br />[10:16:02 AM] Sundarrasu S: Yes.<br />[10:16:49 AM] Thuy Doan: Please explain me<br />[10:18:38 AM] Sundarrasu S: When we assign the extension in the quickbill overview. The entry will be added by default with priority of 5(Room Dirty) in the RoomExpeditor table.<br />[10:19:19 AM] Thuy Doan: So the data in current tables it is not correct<br />[10:22:50 AM] Sundarrasu S: You mean RoomExpeditor table.<br />[10:23:53 AM] Thuy Doan: Yesterday for example Priority = 0 so I cannot find the priority = 0 in the RoomExpeditor table<br />[10:24:27 AM] Thuy Doan: Dial Code = 22 (Room Clean)<br />[10:25:04 AM] Thuy Doan: No next room for DialCode = 22<br />[10:25:45 AM] Thuy Doan: It is incorrect<br />[10:33:05 AM] Sundarrasu S: In system settings >> Room Expeditor >> Expeditor Codes. Dial Code = 22 , Room Expeditor Overview = Room Clean, and Actions = Announce Next Room. So we needs to announce next room now. Is it correct?<br />[10:35:50 AM] Thuy Doan: DialCode = 22 (Room Clean) in the PC_Tbl_RoomStatusCode,but in the room expeditor Overview I do not see Room Clean<br />[10:36:25 AM] Thuy Doan: Please check from our testserver-01<br />[10:38:38 AM] Thuy Doan: DialCode = 22 (Room Clean), ActionId = 1 (Announce Next Room) in the PC_Tbl_RoomStatusCode table. From the Weblink Room Expeditor Overview only shows Room Dirty. There is no Room Clean.<br />[10:44:02 AM] Sundarrasu S: Kindly install the latest build PhoneControl_Weblink_V4_0_1_60<br />[10:44:32 AM] Thuy Doan: Are you sure it will fix this?<br />[10:45:23 AM] Sundarrasu S: You can find dropdown option to change the Housekeeping status<br />[10:45:59 AM] Sundarrasu S: Yes it will.<br />[10:46:25 AM] Thuy Doan: Ok I understand. So the way I find out the next room like that. Is it correct?<br />[10:46:44 AM] Sundarrasu S: yes.<br />[10:47:01 AM | Edited 10:47:13 AM] Thuy Doan: I am happy to see Yes from you<br />[10:48:03 AM] Sundarrasu S: By default the room expeditor housekeeping status will be 'room dirty', so we have to change the Housekeeping status manually<br />[10:50:17 AM] Thuy Doan: You mean if the next room for Clean Room we need to change the status (housekeeping) from Room Expeditor Overview from Dropdownlist<br />[10:50:39 AM] Sundarrasu S: Yes offcourse<br />[10:50:44 AM] Thuy Doan: If we do not change then no next room will be returned. Is it correct?<br />[10:51:32 AM] Sundarrasu S: Yes. certainly<br />[10:52:22 AM] Thuy Doan: OK I got it. I will reinstall the weblink with new build to test it and will let you know the result<br />[10:52:29 AM] Thuy Doan: Wait..<br />[10:52:58 AM] Thuy Doan: You got email from Eric He menteioned about the section<br />[10:53:25 AM] Thuy Doan: Do I need to do anything about that?<br />[10:53:33 AM] Sundarrasu S: Yes I am currently working on this.<br />[10:53:56 AM] Thuy Doan: So I will wait for you this.<br />[10:54:18 AM] Sundarrasu S: I will analyse and let you know.<br />[10:54:55 AM] Thuy Doan: Thank you so much. I stop here. I will email you when I need your help<br />[10:55:03 AM] Thuy Doan: Thanks for your time.<br />[10:55:14 AM] Sundarrasu S: Ok.<br />[10:55:18 AM] Thuy Doan: bye bye...<br />[10:55:26 AM] Sundarrasu S: Thank you. </div>