Introduction
In today’s data-driven world, executives rely on dashboards and reports to make critical business decisions. But what happens when different departments present conflicting numbers?
It’s a common scenario:
The Finance Department presents adjusted figures after manual corrections in Excel
The Core System (such as a core banking or ERP platform) outputs raw numbers that don’t always align with reality due to system limitations or delays
The BI Team delivers dashboards built directly from source data, showing figures that may not match Finance’s “management view”
This results in confusion, endless debates in meetings, and, most importantly, a loss of trust in data. When leadership is unsure which version of the truth to believe, the credibility of the BI function is at risk.
The solution? Data Governance.
Data governance provides the framework of rules, processes, and responsibilities that ensure data is accurate, consistent, and trusted across the organization. For BI teams, implementing governance best practices is not just about compliance—it’s about ensuring their dashboards are the single source of truth for decision-making.
Why Trust in Data Matters
Without trust, data loses its value. Even the most visually impressive dashboard is meaningless if executives question its accuracy. The consequences of poor governance include:
Conflicting KPIs across departments
Manual interventions that override system numbers
Multiple “sources of truth” leading to conflicting reports
Delayed decisions as leaders spend more time reconciling numbers than acting on them
Regulatory and compliance risks if the reported numbers are inaccurate
For BI teams, this highlights a critical role: ensuring that dashboards are not just fast and pretty but also reliable and consistent.
Best Practices for Data Governance in BI Teams
1. Define a Single Source of Truth (SSOT)
Every department needs to align on where the official data comes from. Whether it’s a centralized data warehouse, data lake, or governed BI semantic layer, this repository should serve as the golden dataset for reporting.
Key steps:
Consolidate data from multiple systems into a governed warehouse
Ensure dashboards pull from standardized datasets rather than ad-hoc Excel files
Communicate clearly: “This is the official number”
2. Establish Clear Data Ownership
Data governance is as much about people as it is about technology. Define ownership:
Finance owns final financial adjustments
IT or Data Engineering owns data pipelines and integrations
BI owns data presentation, consistency, and accessibility
When roles are clearly defined, disagreements turn into structured reconciliations rather than endless arguments.
3. Standardize Metrics and KPIs
A surprisingly common governance issue: two teams define the same metric differently. For example:
Both are correct in their context, but if BI dashboards don’t standardize or clarify definitions, leadership sees conflicting numbers.
Best practice
Create a KPI Dictionary (sometimes called a Business Glossary)
Publish clear definitions: how each metric is calculated, what it includes/excludes, and who owns it
Enforce these definitions across all reports and dashboards
4. Automate Adjustments Where Possible
One of the biggest trust gaps happens when Finance makes manual adjustments outside of systems. These adjustments may be necessary, but they introduce risk and inconsistency.
Solution
Identify recurring manual adjustments
Incorporate them into ETL pipelines or the BI layer so they’re transparent and repeatable
Provide visibility: show both “system value” and “adjusted value” side by side with clear notes
5. Implement Data Quality Checks
Bad data equals bad insights. BI teams should build automated data quality checks into their pipelines. Examples include:
Detecting duplicates or missing values
Flagging unusual spikes in transactions
Validating totals against Finance’s control accounts
This prevents embarrassing errors before they reach leadership.
6. Enable Access Control and Transparency
Not all data should be visible to everyone. Role-based access builds both security and trust. At the same time, transparency about data sources and refresh cycles avoids surprises.
Example best practices
Provide metadata in dashboards (e.g., “last refreshed on: …”)
Use row-level security to ensure sensitive financial data is only visible to the right people
Publish data lineage so users know where numbers come from
7. Create a Governance Body & Reconciliation Process
Conflicts between Finance and BI won’t disappear overnight. Establish a governance body (a cross-functional committee) to:
Reconcile differences between Finance’s adjusted view and BI’s system view
Decide what becomes the official “management number”
Document exceptions for transparency
Regular reconciliation meetings turn finger-pointing into collaboration
8. Invest in Training & Data Literacy
Sometimes, mistrust comes not from wrong data but from misunderstanding it. BI teams must train business users to interpret dashboards, understand definitions, and trust the process.
Practical ideas
Host short “data literacy” sessions for non-technical staff
Publish dashboard guides with FAQs
Explain the differences when Finance and BI numbers don’t align
The Role of BI Teams in Data Governance
BI teams are often seen as “report makers,” but with governance in place, they become strategic partners.
They ensure consistency by aligning raw data with adjusted numbers
They provide transparency by showing both “as-is” and “adjusted” values
They build credibility by proving that dashboards are based on governed, reconciled data
In short, BI teams are not just technical enablers; they are the custodians of data trust.
Tools That Can Help
Data Catalogs: Collibra, Alation, or even SharePoint for smaller setups
BI Governance Add-ons: Tableau Data Management, Power BI Dataflows
Automation: SQL scripts, Python, or data validation frameworks for automated quality checks
Documentation: Confluence, Notion, or internal wikis for KPI dictionaries and data lineage
Conclusion
Building trust in data is not a one-time project; it’s an ongoing cultural shift. Without governance, organizations fall into the trap of conflicting numbers, manual adjustments, and endless reconciliation.
But with strong governance practices, a single source of truth, standardized KPIs, automated adjustments, data quality checks, and clear ownership, BI teams can transform themselves from report creators into trusted advisors.
When data is governed, dashboards stop being a source of debate and start being a source of confident decision-making. And that’s when BI truly adds value.