Software Requirements Specification (SRS)

Business Problem Statement

XYZO (XYZ Online) rental has done a recent survey of its market competition and found that its competitors are heavily using their online channels to supplement their in-store sales. The survey also indicated that an online platform better suits XYZ Rental's long-term strategy of expanding the user base across various locations and improving customer loyalty through targeted campaigns and promotions.

Hence XYZ Corporation decided the develop an online commerce platform in an iterative fashion. The first iteration allows customers to search for a product to view the product details and pricing, allows the product to be added to the shopping cart, and performs a check URL. In future iterations, there are plans to enhance this by adding mobile-specified applications, personalized recommendations, and other commerce features.

SRS for XYZ Online

The following SRS is drafted based on the above problem statement.

Purpose

The purpose of the SRS document is to define the system under development, namely the XYZ online (XYZO).

The intended audience of this document includes the site administrator of XYZ and the end users of XYZO. Other intended audiences include a development team, business analysts, design team, enterprise architect, testing team, infrastructure team and system team

Scope

XYZO was envisioned by executive management as part of their overall sales strategy after discovering that there is a huge scope for increasing sales by selling the products online. Key goals of XYZO are,

• Increase the sales-per-visit from regular customers. Currently, this is at $20 at brick-and-mortar stores. XYZO should increase it to $25 within 1 year.
• Increase customer satisfaction from 40% to 60% within 1 year.
• Increase customer loyalty from 10% to 15% within 1 year.

The following high-level functionality is in the scope of this project,

• Develop XYZO online platform for end customers.
• XYZO should support product search, shopping cart, and product checkout.

Definitions

User	Online users or customers of XYZO
Site admin	The administrator who maintains/enhances XYZO
Stakeholder	People who have a business and other interests in XYZO including the sales team, IT team, and System team.

Acronyms

• ROI: Return on Investment.
• SDLC: Software Development Life Cycle.
• MSIE: Microsoft Internet Explorer.
• DFD: Data Flow Diagram.

Overall Description

Product Perspective

The system mainly consists of XYZ Online system containing an application server and a web server. XYZ Online interacts with the Pricing system to get the product pricing information and the Inventory ERP system to get the product availability information. Product catalog and hierarchy information is stored in the product database.

Product Functions

XYZO mainly supports the following high-level functions,

• Search: Users will be able to search using various product attributes. The system would display the products matching their criteria.
• Shopping Cart: The system allows users to add the products from the search results page into the shopping cart.
• Checkout: Users can check out their products from their shopping cart after providing shipping information and completing a successful payment.

User Characteristics

There are mainly two kinds of users of XYZO,

• Online users: These users are XYZO customers who will access the system online. The users are from the US region for the first iteration and the preferred language is English. Users have minimal technical knowledge and hence need intuitive navigation aids and simple page layouts.
• Site Administrator: The administrator is responsible for maintaining the XYZO system and will be involved in software fixes, deployment, and regular maintenance.

Constraints

The following are the main constraints,

• The initial release only allows a maximum of 10,000 products in search results due to restrictions imposed by the pricing and inventory system.
• The initial release is only supported on MSIE, Google Chrome, and Firefox browsers.
• XYZO web application does not work without JavaScript support.

Assumptions and Dependencies

The following are the main assumptions,

• The IT department of XYZ has all the available hardware required to support the intended user load.
• All the upstream systems including the product database, pricing, and inventory system provide the response within agreed SLAs to ensure the optimal performance
• XYZO depends on the Pricing system, Inventory ERP, and product database and hence these systems should be up and available for normal functioning of XZYO.

Specific Requirements

This section provides all the detailed functional and non-functional requirements.

External Interface Requirements

This section provides details of all inputs and outputs including hardware, software, communication, and mockup prototype.

User Interfaces

XYZO application should contain the following user interfaces,

• Login page for authenticating registered users. This screen should accept the user ID, and password and authenticate against the corporate authentication system. It also provides features for "New user registration" “Forgot password” and "Forgot user ID".
• Product search page where registered users can search products based on product attributes. Users can search by product name, brief description, product category, and product id. Search should support intuitive features such as type-ahead, synonym support, categorized results grouping, and spell correction.
• The search results page displays the results of the search operation. The results should be paginated with a configurable page size. It should allow the user to add the product to the shopping cart.
• The shopping cart page displays the existing items in the shopping cart along with the total amount and allows the user to check out.
• The checkout page allows the user to purchase the products using a credit/debit card or using a PayPal account. It should be integrated with the payment gateway and display the order details after successful payment. A confirmation email should be sent to the registered email after successful completion.

Hardware Interface

There is no direct hardware interface specifically for the XYZO application. The web application runs on an application server hosted in-house on enterprise hardware.

Software Interface

XYZO application should integrate with the following interfaces,

• Product database to get product details. JDBC APIs are the most preferred way of integration.
• Pricing System to get the product pricing, in real-time for the selected products. Integration should be done using web services.
• Inventory ERP to get the product availability information. Integration should be done using web services.

Communication Interface

There are no XYZO-specific communication interface requirements. Existing OS and network infrastructure will be leveraged for communication.

Functional Requirements

This section provides details of all major functionalities supported by the XYZO system.

Functional Requirement 1.1 Login Operation