As an Application Tech Support Practitioner, you will serve as the vital link between our clients and the systems or applications they use. Your primary responsibility will be to ensure the seamless operation of these systems, utilizing your expertise in ServiceNow IT Service Management. Your role involves accurately diagnosing client issues, drawing on your deep product knowledge to craft effective solutions, and maintaining exceptional communication to uphold the quality of our services.
Key Responsibilities
- Serve as the primary point of contact for clients, providing ongoing support and ensuring the efficient functioning of systems or applications.
- Utilize your proficiency in ServiceNow IT Service Management to identify and define client issues accurately, devising appropriate solutions based on your comprehensive understanding of the product.
- Collaborate closely with cross-functional teams to troubleshoot and resolve complex technical issues, leveraging your strong problem-solving skills and meticulous attention to detail.
- Maintain effective communication with clients and stakeholders, employing both written and verbal skills to uphold the standard of our systems and ensure client satisfaction.
Professional & Technical Skills
- Essential Skills. Proficiency in ServiceNow IT Service Management.
- Desirable Skills. Familiarity with .Net Full Stack Development.
- Strong problem-solving abilities and attention to detail.
- Exceptional written and verbal communication skills.
- Ability to collaborate effectively with diverse teams.
- In-depth understanding of product functionalities and technical intricacies.
Additional Information
- Ideal candidates should possess 0-2 years of experience in ServiceNow IT Service Management.
- A solid educational background in computer science or a related field is preferred.
- The position is based at our Noida office.
This role offers an exciting opportunity to contribute to the smooth operation of critical systems, utilizing your technical expertise and communication skills to drive client satisfaction and uphold the quality of our services.