Act as the ongoing interface between the client and the system or application. Be dedicated to quality and utilize exceptional communication skills to ensure the smooth functioning of world-class systems.
- Must-have skills. ServiceNow IT Service Management
- Good-to-have skills. .Net Full Stack Development
- Experience Required. 0-2 years
- Educational Qualification. BE in Computer Science or related field
Summary
As an Application Tech Support Practitioner, you'll play a vital role in providing ongoing support to clients and ensuring the seamless operation of systems or applications. Your expertise in ServiceNow IT Service Management will be crucial in accurately defining and resolving client issues. Additionally, your exceptional communication skills will be instrumental in maintaining client satisfaction and the efficiency of world-class systems.
Roles & Responsibilities
- Serve as the primary point of contact between clients and systems or applications, providing continuous support and ensuring smooth operations.
- Utilize your expertise in ServiceNow IT Service Management to define client issues accurately and design effective resolutions based on in-depth product knowledge.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues, leveraging strong problem-solving skills and attention to detail.
- Communicate effectively with clients and stakeholders, maintaining world-class systems and ensuring client satisfaction.
Professional & Technical Skills
- Must-have Skills. Expertise in ServiceNow IT Service Management.
- Good-to-have Skills. Experience in .Net Full Stack Development.
- Strong problem-solving skills and attention to detail.
- Exceptional communication skills, both written and verbal.
- Ability to collaborate effectively with cross-functional teams.
- Deep product knowledge and understanding of technical issues.
Additional Information
- Ideal candidates should have 0-2 years of experience in ServiceNow IT Service Management.
- Candidates should possess a strong educational background in computer science or a related field.
- This position is based at our Noida office.
If you're a dynamic individual with a passion for ensuring the smooth functioning of systems and providing exceptional client support, we encourage you to apply. Join us and be part of a team dedicated to delivering world-class solutions and client satisfaction.