We are seeking a Senior Technical Support Engineer to join our Oracle Support organization. In this role, you will provide post-sales support and solutions for our innovative VDI product, ensuring customer satisfaction and successful implementation. As a primary point of contact, you will advocate for customer needs, resolve technical issues, and offer guidance to both customers and internal Oracle teams.
Key Responsibilities
- Deliver exceptional post-sales support, addressing technical questions and issues related to our VDI product and Electronic Support Services.
- Serve as a customer advocate, facilitating relationships between customers and Oracle Support.
- Research, troubleshoot, and develop solutions for complex customer issues independently.
- Collaborate with internal teams to resolve escalated issues and provide technical expertise.
- Utilize your knowledge in cloud services, VDI technology, and identity management to support customer needs.
- Engage in proactive problem resolution, leveraging your skills in troubleshooting and technical analysis.
Preferred Knowledge and Experience
- Operating Systems. Proficient in Linux and Windows.
- VDI Technology & Identity Management. Experienced with VDI technology and related identity management solutions.
- Networking. Understanding of DNS, TCP/IP, IPsec, SSL VPN, load balancing, routing protocols, SSH, and network monitoring/troubleshooting tools.
- Cloud Services. Deep knowledge of cloud platforms, migration processes, and tools.
- Technical Expertise. In-depth experience with OCI compute, storage, network, database, or analytics.
- Programming Skills. Proficient in HTML, JavaScript, Python, and web technologies. Experience with RESTful APIs is essential.
- DevOps. Familiarity with tools such as Ansible, Kubernetes, and Terraform.
- Authentication. Basic understanding of various authentication methods (2FA, RSA).
- Azure Skills. Experience with Azure and Oracle Database Service for Azure is advantageous.
- Java. Good understanding of Java errors and exception handling.
- Soft Skills. Strong team player with excellent communication skills in English (both verbal and written). Self-motivated with a positive attitude towards support roles.
What We Offer
- Opportunity to work with cutting-edge cloud technology in a supportive and innovative environment.
- A collaborative and dynamic team atmosphere.
- Professional growth and development opportunities within Oracle.
How to Apply
If you are passionate about cloud technology and eager to contribute to a leading-edge VDI solution, we invite you to apply. Submit your resume and cover letter detailing your relevant experience and skills.